Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.• Worked with clients to address and respond to client and partnership management issues.• Recommended new products to clients and maintained solution-oriented problem solving for long term client relationships.• Fostered client’s trust by addressing concerns and needs using targeted problem-solving.• Identified opportunities to cross or up-sell McBird Technologies' complete IT maintenance package and communicated customer needs to appropriate team.• Assessed client needs and developed plans to adequately address current and future objectives.• End to end liaising between clients and internal teams.

Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.• Prepared and presented weekly performance dashboard to the client.• Assisted the OM in P&L statement analysis and decision making.• Negotiated with team members to clarify misunderstood directions and resolve conflicts affecting production.• Managed quality assurance program including live monitoring, internal audits and customer surveys.• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.• Managed the team's business and people KPIs.• Joined as Associate and been promoted and served as Associate Manager for Amazon CS (US, UK & Canada) since 2015 post serving as Senior Associate and SME.

• Developed and implemented quality assurance improvements.• Rejected materials, components and finished products, and documented reasons.• Performed continuous reviews of quality management system.• Performed root cause analysis on non-compliant parts.• Inspected set sample of products for defects and compliance with design standards.

• Persistently reached out to debtors with extremely past due accounts to recover lost revenue.• Maintained compliance with fair debt practices and regulatory guidelines.• Showed empathy and advised debtors of alternative options and strategies for debt repayment and attempted to avoid adversarial communications.• Used skip tracing and other techniques to locate debtors.• Handled inbound, manual and automatically dialed outbound calls.• Achieved performance goals on consistent basis.• Trained new team members on scripts, company services and collection strategies.• Excellent Roll Rate Management.

● Maintained security, ensuring each guest room was locked after housekeeping services.● Used specific cleaning agents as per the company procedures.● Cleaned guest rooms and changed linen to high standards.● Managed linen trolley, keeping it neat and organized.● Logged, reported and turned in lost and found items and ensured owner identification and item return.● Prepared for each shift by placing clean cutting board and utensil bath at work station.● Accurately divided, shaped and proofed ingredients and observed recipe instructions to maintain product consistency.● Garnished and arranged food items with focus on presentation to enhance customer experience.● Worked with kitchen staff during busy periods to maintain high service delivery quality.● Checked food and ingredients for freshness.● Used excellent attention to detail during garnishing and decoration of cakes.