I am the Director and CEO of KGiSL, a global IT company that specializes in software products, solutions, and services for the banking, financial services, and insurance (BFSI) segments. With over 24 years of experience in the IT industry, I have a strong background in new business development, strategy, and team management, as well as a deep understanding of data, machine learning, BI and analytics, omnichannel, and conversational AI/UI.My vision is to make KGiSL one of the most admired software companies in the world, by delivering next-generation customer experience (CX) to our clients and their customers. As the leader of KGiSL, I have successfully incubated, developed, and managed multiple profit centers, expanded our presence to nine global locations, and grown our team to over 1500 professionals. I have a passion for building products that solve acute problems and a hunger for problem-solving that drives me to create a multi-product factory for BFSI. I have also built the culture of KGiSL with transparency, honesty, and empathy, and I firmly believe that our employees have to adopt and adapt to our company culture, which keeps evolving with the changing times.