Exports & Imports customs clearance

Manage road import to support efficient customs clearance operations · Provide high-level customer service. · Liaising with clients, HMRC, and other freight forwarding companies · Assist clients with CPC (customs procedure codes) selection and relevant documents. RESPONSIBILITIES · Customs clearance · Managing day-to-day workload · Processing HMRC queries · Implementing new procedures and updating customs regulation · Supporting the team with training · Maintaining customs compliance · Key account management · Monitoring team performance · Dealing with escalated issues

• Worked closely with line manager to fulfill company goals and meet targets.• Communicating and co-coordinating with suppliers, buyers, maintenance companies and clients. • Establishing healthy business relations with customers and external associates for securing repeat business and long term customer loyalty• Checking deliveries and warehouse send back, sorting deliveries, entering invoices in the system and rectifying any variance. • Key achievements - o Consistently achieved excellence audit's results, received customer services excellent reviews and exceeded sales targets by 20%.

• Responsible for managing the day-to-day store operations, leading a team of 20 members and overseeing the staff recruitment, sales, merchandising, stock management and customer service• Training staff on branding, product information, sales, new products, promotional events and inventory control• Defining performance standards and KPIs across all functional areas and periodically reviewing performance• Ensuring adequate stock availability to prevent any refunds and motivating, organising and encouraging teamwork • Overseeing the health, safety and welfare of all employees along with ensuring a clean and green work atmosphere• Entering daily invoices, placing orders, producing weekly reports• Key achievements - o Successfully managed the store during the economic downturn and minimised costs and wastage