Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.Expertise in First Mile, Mid Mile and Last Mile Operations by ensuring 100% NDD Executing deliveries, return operations, reconciliation, Customers Services for the entire facility Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goalsTracked inventory levels and optimized ordering strategies to meet availability needs whilst maintaining budget goals Managed day-to-day shipping and receiving, typically overseeing more than 1000 packages in a 24-hour periodPlanned stock quantities according to marketplace demand and sales forecastsRelayed critical information between work crews and supervisors with great attention to detail, reducing error rates and confusion for front line personnel.

Expertise in First Mile, Mid Mile, and Last Mile Operations, consistently ensuring 100% Next-Day Delivery (NDD).Proficient in executing deliveries, return operations, reconciliation, and providing exceptional customer service.Skilled in leading a team of 40 members for Middle Mile hub operations, including in-warding, segregation, and dispatch. Adept at coordinating HOTO operations between the warehouse and hub, managing Seller-Buyer interactions, and communicating with vendors for efficient vehicle placement.Committed to compliance with transportation policies, safety regulations, union contracts, and government mandates.Experienced in handling diverse projects across multiple cities, assuming responsibilities akin to a Hub Manager.Proven track record of training executives and maintaining a streamlined workflow.Knowledgeable in liquidating expired and damaged shipments while upholding hygiene, safety, and security standards.Demonstrated expertise in organizing and motivating subordinate staff to meet company standards, while emphasizing a 5S approach throughout the facility.

Warehouse management professional experienced in ensuring efficient operations and maintaining high standards.Skilled in achieving 100% physical inward after quality control within the timeline, generating GRN promptly, and managing WMS processes.Strong communicator and team player, ensuring proper put away, segregation, and stock accuracy.Proficient in producing reports, coordinating with Line Haul Individuals, and ensuring timely dispatches.Proactive in monitoring workflow, resolving queries, and maintaining hygiene, safety, and security.

Accounts managementSales managementStock managementResponding to public inquiriesMaintaining and updating databases as neededResponsible for inter-department communications.

Communicated product information with confidence and educated consumers about company.Setting up and maintaining a demonstration area, such as a table, stand, or booth at various eventsKeeping the demonstration area tidy and well stocked with products, samples, and/or literatureEmploying interactive materials such as videos, charts, or slideshows to share information about a product or service, when necessaryAnswering any questions potential customers might have about a product or serviceRecording transactions and stock levelsProcessing customers’ paymentsGenerating reports that outline customers’ interest levels, questions asked, number of products/samples/literature sold and/or distributed at various eventsStaying up to date with product or service features.