Pratap Chand Email & Phone Number

• Recognized for successfully leading a territory of 8 Smog Check Referee sites across Northern California with highest satisfaction ratings
• Served as intermediary between the Bureau of Automotive Repair, regional site referee staff, college administration, and non-profit program administration
• Established and maintained rapport across organizations through meetings, trainings, and report preparation and distribution
• Provided outstanding customer service, fielded consumer inquiries and complaints, and effectively communicated technical and regulatory information to a nontechnical motoring public
• Maintained and oversaw the success of the student technician training program
• Onboarded and managed program employees through selectively recruiting, orienting, training, and providing ongoing technical support to employees and student technicians

Sacramento, California Area

• Managed and directed training, development, appraisal, and work assignments of personnel, regional referees, and student technicians
• Responsible for quality assurance of personnel by performing regular site visits and audits, including: reviewing referee admin system input, monitoring referee and consumer interactions, and utilizing best-practice.

Sacramento, California Area

• Maintained site-specific referee program by performing inspection and testing of consumer vehicles for smog certification
• Improved site results and staff by recruiting, selecting, orienting, and training program employees and student technicians
• Lead/directed training, development, performance appraisal, and work assignments of student technicians and staff. Provided ongoing oversight, counseling, and mentoring to facilitate employee and student success
• Performed compliance verification of smog check laws and regulations
• Disseminated test results and information to vehicle owners and program management
• Maintained work space and equipment. Maintained and promoted safe and incident free work environment. Performed safety audits and provided safety information to staff and customers