• Overseeing daily operations of a 20,000 sq. ft. value format store which generates a business of 1.7Cr monthly.• Managing and contributing to a 6,000sq. ft. Apparels Department with 8 Fashion Consultants which generates a business of 30L monthly on an average.• Ensuring GRN and DMS are completed and all the data are updated in SAP according to timeline, ensuring adherence to company policies and safety standards.• Managing a team of 40+ Customer Service Associates, 7 HK Staff and 3 Department Managers, providing guidance, coaching, and support to optimize performance and achieve sales targets.• Implementing effective inventory management strategies with the help of category to minimize stockouts and overstock situations.• Resolving customer complaints and inquiries in a timely and professional manner, maintaining customer satisfaction and loyalty.• Maintaining a clean, organized, and visually appealing store environment to enhance the shopping experience for customers.• Cash handling and ensuring POS is properly manned during rush hours.• Preparing and analysing sales reports to identify trends, opportunities, and areas for improvement and conducted training sessions on product knowledge, customer service, and sales techniques.• Recruiting, hiring, and onboarding new team members.

• Handling and resolving customer’s various kind of queries and complaints• Helping customer with troubleshooting in the case of tech products• Providing them with proper resolution after going through the information available in system• Escalating systematic issues to the relevant team• Taking follow up on customer’s major issues and providing with resolution on given time

• Overseeing daily operations of a 1000 sq. ft. camera, lenses & accessories showroom which generates a monthly business of 13 lakhs.• Opening and Closing of Showroom, Inventory Management, Sales Tracking and Sales Planning.• Promoting products and offers by using social media and through customer outreach (via calls).• Providing demonstration of cameras and its functions to beginner and professional photographer.• Implementing effective visual merchandise to communicate offers and achieving sales target.• Building business relationship with photography institute and professional photographer.• Updating reports of purchase and sales in Tally ERP 9/Tally Prime.

• Ensuring products are well-displayed and aligned with the brand’s visual merchandising strategy.• Providing exceptional customer service and addressing customer inquiries.• Maintaining and achieving Share of Shelf target as per the brand’s planogram.• Updating data of stocks availability and sales in the system/app regularly, ensuring accuracy.• Achieving sales target on major sales days such as Big Day and Public Holiday Sale.• Implementing and ensuring proper promotional signages are available at all the SKU’s.• Managing shrinkage by taking proper measures for preventable losses.