Pratap Kumar Behera Email & Phone Number

I am a results-driven and highly experienced IT Service Delivery Manager and IT Operations Manager with over 21 years of expertise in delivering exceptional IT services while ensuring the smooth, efficient operation of IT infrastructures. My dual role allows me to seamlessly manage both the service delivery lifecycle and the day-to-day operations of IT systems, ensuring that both customer expectations and internal performance objectives are met with excellence.In my role as IT Service Delivery Manager, I have a proven track record of managing large-scale service delivery projects, optimizing service quality, and fostering strong relationships with clients, stakeholders, and cross-functional teams. I specialize in aligning IT service delivery strategies with business goals, implementing ITIL best practices, and ensuring the efficient execution of service level agreements (SLAs) to drive business value and client satisfaction.As an IT Operations Manager, I am responsible for the operational integrity of enterprise IT systems, ensuring high availability, security, and performance across all platforms. I manage critical IT processes, such as incident and change management, resource planning, and IT asset management, while identifying opportunities for automation, optimization, and cost savings. My ability to balance tactical operational needs with long-term strategic planning enables me to drive continuous improvement and innovation in both service delivery and IT operations.I am passionate about leadership and team development, with a focus on empowering my teams to perform at their highest potential. Through strong communication, collaboration, and a commitment to excellence, I ensure that IT services are delivered reliably, and operational goals are consistently achieved. Whether optimizing existing systems or implementing new technologies, I am dedicated to delivering measurable improvements that support business growth and transformation.