o Management of end-to-end Salesforce.com CRM Implementation projects, involving Business Process Review, Setup and Configuration of the application as well as User and Admin Level trainingso Understand customer business needs in terms of their Sales, Marketing, Support and Service Process, thereby aligning the same towards their CRM Implementation objectiveo Coordinate/Interact with the Application Development, Design and Testing teams as per business requirements to ensure quality deliveryo Design Data Migration solutions and perform data de-duplication, cleaning and migrationo Pre-sales activities related to CRM Implementation projects including Requirement Analysis, Scoping and Effort estimation, Prototype development, solution design, responding to RFP and presenting solution to the prospective customerso Deliver training sessions for New Hires on Salesforce.com and cross-functional knowledge sharing workshopso Perform AS-IS business process and IT system study; generate new business through identification of business problems, proposal and presentation business solution/ process improvement to key stakeholderso Document business and functional requirements, TO-BE process flows and Customer Data Master definition and performing data quality analysiso Coordinate with Application Development, Design and Testing teams to ensure quality and timely deliveryo Staff development by training delivery for CRM COE resources on core CRM areas, best practices and methodologies