Prateek Thakre Email & Phone Number

Bengaluru, KA, IN

Gurugram, Haryana, India

As CRM Manager, I spearhead initiatives to enhance customer loyalty, optimize business outcomes, and strengthen customer relationships through innovative strategies and cross-functional collaboration. My key initiatives include:1. Customer Relationship Management: Lead the development and execution of CRM strategies to boost customer loyalty and.

Gurugram, Haryana, India

In this role, I contributed to various CRM initiatives, including:Handling Diverse Queries: Managed customer interactions via Instagram, email, and inbound calls, ensuring high-quality service.Improving Processes: Assisted in strategies to enhance customer experience and streamline operations.

Gurugram, Haryana, India

I worked as a Customer Service Associate at Teleperformance for the Walmart Canada process, handling customer inquiries on orders, returns, and product information. I provided multichannel support (calls, emails, and chats) while consistently ensuring high customer satisfaction. This role honed my abilities in global customer engagement, issue resolution.

Bhopal, Madhya Pradesh, India

At IGT Solutions, I gained extensive experience in handling both domestic and international customer queries for IndiGo Airlines. Initially starting in the inbound call center, I was later promoted to the Customer Relations Email Team. During my time, I learned and applied various aviation industry policies and processes, including reservations, flight.

Noida, Uttar Pradesh, India

At Concentrix, I served as an Advisor I in Customer Service, specializing in the Onfido process. My primary responsibility involved verifying global identification documents, such as passports and driving licenses, to ensure compliance with KYC regulations. This role sharpened my attention to detail as I learned to identify authentic versus fraudulent.