As a Product Manager at Deliveroo, I’m driving transformative in-store picking solutions that streamline operations and elevate accuracy across six global markets, including the UK, EU, UAE, Kuwait, Singapore, and Hong Kong. My initiatives have optimized over 30 million orders to date, making grocery fulfillment smoother, faster, and more reliable for our partners.Key innovations have reshaped critical metrics: reducing auto-rejections by 23%, boosting successful substitutions by 36%, and cutting manual rejections by 53%. From automated push notifications to precise pick confirmations, each feature I introduce is crafted to improve efficiency at every step, setting a new standard in grocery operations.I began my journey in Deliveroo within Integrations Product, where hands-on collaboration with over 100 global grocery partners laid the foundation for my deep understanding of operational intricacies. This background now fuels my commitment to delivering impactful, data-driven solutions that enhance partner performance and customer experience across our platform.

As a Senior Product Owner for our client Thames Water, the UK's largest water utility company, I led a diverse portfolio of over 20 projects that spanned from continuous improvements to strategic initiatives aimed at achieving key business objectives. My role focused on enhancing IT processes to identify problems, define business needs, and translate them into viable software solutions that contributed to an increase in operational efficiency by 30%.I drove product ownership by eliciting, analyzing, and managing requirements, ensuring alignment with stakeholder expectations. My approach centered on value creation, transforming business requirements into software specifications while emphasizing cost-effectiveness and timely delivery, achieving a project completion rate of 95% within budget.Facilitating the successful implementation of products and services, I ensured that resources were utilized efficiently, resulting in a 40% reduction in project turnaround times. Collaborating closely with the Pre-Sales team, I contributed to proposal responses and project management, strengthening our client relationships and fostering strategic partnerships. This dedication to client relationship management ensured long-term business continuity, delivering ongoing value and driving sustainable growth, with a client satisfaction rate of over 85%.

As a Product Owner for our client Thames Water, the UK's largest water utility company, I engaged with over 50 stakeholders across multiple business units to elicit requirements and provide strategic consulting aimed at identifying key performance indicators (KPIs) for growth. By conducting more than 100 requirement discovery and analysis workshops, I facilitated consensus among cross-functional teams, ensuring a thorough understanding of business requirements and integration points necessary for enhancing legacy systems and delivering effective solutions.I meticulously documented requirements and designed over 20 UML diagrams, overseeing the development of products while maintaining regular coordination between development and testing teams. This ensured the smooth delivery of solutions that empowered clients to achieve both strategic and exponential growth.In addition, I analyzed various business opportunities within the Utilities division, responding to over 25 different client inquiries and proposing avenues for business expansion. Collaborating with a team of 10 top-tier subject matter experts, I was instrumental in driving initiatives that resulted in a 40% increase in operational efficiency and a 6.3% enhancement in market presence for our client.

Handled end-to-end deliverables, starting from gathering requirements till product delivery. In addition, I was also responsible for analysing, developing and testing end-to-end user’s requirements using Sitecore, Azure, and SQL alongside producing mandatory documents.Provided project effort and cost estimations, architecture of the proposed system with solution options. Conducting analysis on the AS-IS and TO-BE systems. Preparation of all mandatory documents and technical mentorship to new members of the team.Performed the role of a technical lead which includes leading and mentoring a group of developers, co-ordination between business stakeholders and offshore team, along with analysis and gathering of requirements.Leading a team of Web technology experts and working alongside Sitecore and Azure experts to deliver high-end solutions.End-to-End Support as per ITIL V3 Process across projects.

I started my IT career by being a web developer cum module lead that included analysis, development, maintenance, support, scheduling different reports and calculations.In addition, I started learning and acting in the role with responsibility of offshore team management, end-to-end Analysis, development of different static and dynamic components and reporting requirements of the project.Knowledge on OpenText Reddot CMS, Java, J2EE, SQL.End-to-End Support as per ITIL V3 Process.Develop Project Specific documents L3/L4.