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Prateek Mathur Email & Phone Number
Manager - Infrastructure Services
at
Aon
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Manager - Infrastructure Services
Location
Noida, Uttar Pradesh, India
Company size
Who is Prateek Mathur? Overview
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Quick answer
Prateek Mathur is listed as Manager - Infrastructure Services at Aon, a company with 11 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Prateek Mathur.
Prateek Mathur previously worked as Technical Specialist at Hcl Technologies (Infrastructure Services Division) and Sr. Consultant at Capgemini India (P) Ltd.. Prateek Mathur holds Bachelor Of Technology (B.Tech.), Information Technology from Iase Deemed University.
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Aon
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Profile bio
About Prateek Mathur
I have a natural talent for problem-solving that has been evident since childhood. My friends have always trusted me to help with their personal issues due to my calm and composed nature. I analyze situations objectively, identifying underlying causes and potential solutions without being influenced by external factors.I am passionate about tackling customer problems using modern technology. I excel at creating, scaling, and optimizing impactful business portfolios. To achieve this, I focus on delivering key outcomes, building outstanding teams, and swiftly adapting to new insights.In my current role as IT Manager, I have achieved several key professional milestones:• Successfully migrated legacy monitoring tools to open-source products, resulting in savings of $200k.• Introduced orchestration and automation, reducing human effort and saving 250 hours annually, while increasing IT asset availability by 96%.• Implemented event noise reduction by 10% by streamlining monitoring parameters and updating change and problem management procedures to adhere to ITIL framework best practices.I enjoy meeting new people and hearing new perspectives. Reach out if you want to talk to me about emerging tech, stock market or spirituality @ skmathur1956@gmail.comProfessional SkillsBusiness Intelligence | Team Development | ITIL Framework | Strategic Planning | Project Management | Product Roadmap | Portfolio Strategy | ITSM | Agile Methodology | People ManagementDomain Knowledge Monitoring Tools | Automation | Cloud Computing | IT Asset Availability | Business Intelligence | Power BI | Python | AI/ML
Current workplace
Prateek Mathur's current company
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7 roles
Prateek Mathur work experience
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Manager - Infrastructure Services
CurrentAs a seasoned leader, I am managing a team responsible for Enterprise Tools and Command Center Operations, designing and implementation of comprehensive monitoring infrastructure solutions.I have a deep understanding of ITIL, Change/Release Management, and Service Transitioning, providing leadership and guidance in managing daily incident, problem, and.
Oct 2017 - Present
Technical Specialist
Worked as Tools Architect for project Cummins Inc. Responsibilities included administering, planning, and deploying monitoring tools, with key projects focusing on IT asset availability and capacity planning. Automated tool deployment, integration of third-party tools, and ITSM tools with Event Manager were part of the role, along with system.
Nov 2014 - Oct 2017
Sr. Consultant
- Team Leadership: Led a team of 6 members in Service Assurance & Automation for Societe Generale, focusing on BMC Tools implementation and operational tasks.
- Support and Integration: Provided L1/L2 support on BMC tools and integration services.
- Deployment and Configuration: Managed deployment of KMs, rulesets, and configured thresholds.
- Operational Maintenance: Ensured monitoring tools remained active and operational, handled major incidents, and followed escalation processes.
- Health Checks: Conducted health checks on BMC Patrol, BMC IS, BMC TMART, BMC Aggregator, and HPSA.
- Training: Delivered process and product-specific training to team members and communicated updates.
Jun 2012 - Nov 2014
Senior Analyst
- Managed BMC tools to provide Level 1 & 2 support across multiple shared customer accounts in MTAAS.
- Installation & configuration of BMC 3.x & 7.x architecture.
- On-boarding new customers on shared platform and giving 24*7 support to existing customers.
- Worked on installation and Support of BMC Patrol, BMC Portal, BMC Performance Assurance, BMC Console & RT, BMC BEM (HA).
- Integrations with ITSM tools & third-party integration. e.g., DS5100, SCOM, NNM, ERP etc.
- Performing regular maintenance of monitoring tools.
Oct 2010 - May 2012
Sr. Customer Support Executive
Responsible for Voice support to the customers on DELL products, troubleshooting technical issues, informing them about the status of their product and settling other related queries.
Oct 2009 - Mar 2010
Business Development Executive
Worked as Business Development Executive for corporate customers. Matrix deals in telecom business and my role was to sell International sim & data card to customers travelling abroad. This role required customer acquisition, presentation and marketing.
Aug 2007 - Feb 2009
2 education records
Prateek Mathur education
Bachelor Of Technology (B.Tech.), Information Technology
Iase Deemed University
Post Graduate Diploma In Systems & Database Administration
Centre For Development Of Advanced Computing, Noida
FAQ
Frequently asked questions about Prateek Mathur
Quick answers generated from the profile data available on this page.
What company does Prateek Mathur work for?
Prateek Mathur works for Aon.
What is Prateek Mathur's role at Aon?
Prateek Mathur is listed as Manager - Infrastructure Services at Aon.
Where is Prateek Mathur based?
Prateek Mathur is based in Noida, Uttar Pradesh, India while working with Aon.
What companies has Prateek Mathur worked for?
Prateek Mathur has worked for Aon, Hcl Technologies (Infrastructure Services Division), Capgemini India (P) Ltd., Dell International Services, and Matrix Cellular.
How can I contact Prateek Mathur?
You can use AeroLeads to view verified contact signals for Prateek Mathur at Aon, including work email, phone, and LinkedIn data when available.
What schools did Prateek Mathur attend?
Prateek Mathur holds Bachelor Of Technology (B.Tech.), Information Technology from Iase Deemed University.
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