Prateek Srivastava Email & Phone Number

Bengaluru, Karnataka, India

Pune, Maharashtra, India

Pune Area, India

Managing the business for Functional Learning Experience Platform (SmartQuest) along with the Assessment Centre vertical focusing on IT/ITes Industry. The role requires understanding the challenges and needs of the organizations in recruitment and learning space, stitching together a productized approach which can help them in strengthening their recruitment process and the learning experience of the existing employees.

Pune Area, India

Managing business and operations for the recruitment vertical. The role requires understanding the challenges of the Talent heads as well as the CHROs in the recruitment space and stitching together a productized approach which can help them in strengthening their recruitment process and hiring the right talent.

Pune Area, India

Managed the overall Operations & Delivery, Customer Success and Client Renewals. The role required managing a large team of key account managers to ensure quality execution of the projects and constant support to the clients and users alike.Implementing solutions:- Onboarding the clients- Configuring the system with custom solutions for each client- Quality control and monitoring delivery- Working with the product and engineering team to… Show more Managed the overall Operations & Delivery, Customer Success and Client Renewals. The role required managing a large team of key account managers to ensure quality execution of the projects and constant support to the clients and users alike.Implementing solutions:- Onboarding the clients- Configuring the system with custom solutions for each client- Quality control and monitoring delivery- Working with the product and engineering team to automateprocessesCustomer Success:- Create and implement quality control processes with a “First Time Right” approach- Implemented NPS for all clients. achieved a score of 59 which is 24 points above the Industry standardMentoring the Team: -Train the team on products and system configuration-Mentor the team on client conversations, building and maintaining client connect.-Building brand loyalty in our clients through maintaining client happiness and ensuring project transparency.Client Retention:- Ensuring retention and renewal of the current client base.- Achieved and maintained a high renewal rate. Show less

Pune Area, India

Was responsible for Mentoring & Training the batch which moved from COTI (Low-Value Customers) to ROH (High-Value Customers) For 3 Hutchison Global. We were responsible for customer retention & renewal, the customers used to call for cancelation of the contract and we were responsible for not just retaining but ensuring upgrades.

Pune Area, India

Was responsible for solving tech issues of the high speed (50 MBPS +) customers in the UK, the job required talking to irate customers, remotely fixing the issue on the customer’s machine, coordinating with local technicians and resolving the ticket

Bachelor’S Degree, Computer Science

High School