Prateek R. Email and Phone Number

- Working as Consultant/Lead Business Analyst on behalf of a Fortune 100 company (US client) - Working on Experience Cloud (Partner Relationship Management Portal).- Involved in discovery, requirement gathering, JIRA story creation, system demo, knowledge transfer, supporting UAT and obtain signoffs from partners in NA, Meta, Asia-Pacific and China regions.- Partner Support, setting up of the different flavors/channel programs, enabling the partner user/account.- Earlier worked on Field Service Lightening project, including customization on Pulsar App for FSL.- Single point of contact for all client related issues.

• Professional with experience in Salesforce, Administration & Implementation, Business Requirements Elicitation, Functional Documentation/Presentations, Product Customization, Solution Designing, Reporting, workflows, validations, implementing security, Client Support, Defect Management, Mentoring & Training, Team management• Handling multiple projects for Salesforce and Insurance related tools. • Good Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.• Proficiency in SFDC Administrative tasks like creating Users, Profiles, Roles, Page Layouts, Approvals, Workflows, Reports, Dashboards and Data loader• Extensive experience in analyzing business requirements, entity relationships and converting to Sales force custom objects, lookup relationships, junction objects, master-detail relationships• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).• Have extensive experience in implementation of Custom Objects, Custom Tabs and Role based Page Layouts and Record Types.• Professional with experience in Business Analysis , Client Support & Development, Requirement Gathering, BRD writing, UAT support• Handling multiple projects.• Organized and efficient with consistent record of achievements, Delivery and Time Management, driving forward significant revenue, market share and profit growth for the company through multiple project management.• Excellent interpersonal skills with ability to relate to people at any level of business, cultures and management.

Working as a Analyst in a top MNC. My job responsibilities include:-• Understanding and capturing user requirements on salesforce.• Solution and architecture design.• BRD and FSD writing based on Solutions finalized.• Test design, development, planning and execution by analyzing FSDs and URs.• Functional Test planning and execution.• UAT testing and obtain signoffs on gaps.• Defect Reporting and management• Monitoring testing progress & ensure defects resolution within timeline.• Following up with the development team.• Attending Daily Status/Defect meetings with the stakeholders.• Documenting the workflow for automation testing.

The aim was to obtain the customers opinions and suggestions about Xtra Rewards Loyalty card. Based on it give suggestions/recommendations for effective promotion strategy to increase sales.

Job include interacting with client and design team to resolve defects and implementing changes in code. Used to develop automated scripts using “QTP” and “QC” tools.Successful and before time completion of Tech R project which received huge appreciation from Client and lead to next project in Managed Services Mode. KM coordinator for our project team at Infosys.