Senior Business Analyst
Kuala Lumpur, Malaysia
• Professional with experience in Salesforce, Administration & Implementation, Business Requirements Elicitation, Functional Documentation/Presentations, Product Customization, Solution Designing, Reporting, workflows, validations, implementing security, Client Support, Defect Management, Mentoring & Training, Team management• Handling multiple projects for Salesforce and Insurance related tools. • Good Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.• Proficiency in SFDC Administrative tasks like creating Users, Profiles, Roles, Page Layouts, Approvals, Workflows, Reports, Dashboards and Data loader• Extensive experience in analyzing business requirements, entity relationships and converting to Sales force custom objects, lookup relationships, junction objects, master-detail relationships• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).• Have extensive experience in implementation of Custom Objects, Custom Tabs and Role based Page Layouts and Record Types.• Professional with experience in Business Analysis , Client Support & Development, Requirement Gathering, BRD writing, UAT support• Handling multiple projects.• Organized and efficient with consistent record of achievements, Delivery and Time Management, driving forward significant revenue, market share and profit growth for the company through multiple project management.• Excellent interpersonal skills with ability to relate to people at any level of business, cultures and management.
