Responsible for Strategic growth, Products & Services, and Market expansion

Formed the technical team, comprising software developers and research engineers, driving excellence in product development and innovation.Video Streaming and Analytics Platform on the CloudSpearheaded the development of a cutting-edge Video Streaming and Analytics platform on the Cloud, leveraging a talented team of software developers and research engineers.Product: Argos Video Surveillance Platform for Idea Cellular, IndiaArchitected and implemented a Cloud-based… Show more Formed the technical team, comprising software developers and research engineers, driving excellence in product development and innovation.Video Streaming and Analytics Platform on the CloudSpearheaded the development of a cutting-edge Video Streaming and Analytics platform on the Cloud, leveraging a talented team of software developers and research engineers.Product: Argos Video Surveillance Platform for Idea Cellular, IndiaArchitected and implemented a Cloud-based Video Surveillance and Customer Interaction Monitoring platform deployed across 2000 stores nationwide.Led the technical evaluation of IP cameras, meticulously selecting OEM partners for optimal performance.Defined and implemented technical troubleshooting processes, providing comprehensive training for both operations and deployment teams.Ensured operational efficiency and cost optimization for the solution hosted on Amazon AWS Cloud, contributing to a robust and scalable surveillance infrastructure.Product: Xonecast Digital Signage Platform for Idea Cellular, IndiaDesigned and executed a cloud-based real-time Digital Signage platform deployed across 2500 Idea Cellular stores and prominent healthcare and food chain establishments in California, USA. Show less

Mobile Selfcare Platform | myAirtel & myVodafone | Airtel India, Airtel Africa, Vodafone India, Ncell NepalSpearheaded the conceptualization and successful rollout of India's first few mobile self-care platforms, setting a new standard for user-centric solutions in the telecommunications industry.Led comprehensive business requirement gathering efforts, seamlessly translating intricate needs into precise product specifications, ensuring alignment with organizational… Show more Mobile Selfcare Platform | myAirtel & myVodafone | Airtel India, Airtel Africa, Vodafone India, Ncell NepalSpearheaded the conceptualization and successful rollout of India's first few mobile self-care platforms, setting a new standard for user-centric solutions in the telecommunications industry.Led comprehensive business requirement gathering efforts, seamlessly translating intricate needs into precise product specifications, ensuring alignment with organizational objectives.Upheld a commitment to excellence by meticulously adhering to UI/UX best practices and branding guidelines, contributing to the creation of a visually appealing and intuitive user experience.Crafted detailed technical specifications for implementation across all mobile platforms, showcasing a deep understanding of the technical landscape and ensuring the seamless functionality of the Mobile Selfcare Platform. Show less

Product: NEON (Closed Loop Campaign Management System)• Spearheaded the analysis of business trends for Value-Added Service (VAS) campaigns within Aircel India. Collaborated closely with Aircel’s Marketing team and nationwide Single Points of Contact (SPOCs) from Flytxt.• Led the end-to-end campaign lifecycle, including design, presentation, testing, and tracking. Ensured seamless coordination with Aircel's Marketing team and PAN India SPOCs of Flytxt, resulting in the… Show more Product: NEON (Closed Loop Campaign Management System)• Spearheaded the analysis of business trends for Value-Added Service (VAS) campaigns within Aircel India. Collaborated closely with Aircel’s Marketing team and nationwide Single Points of Contact (SPOCs) from Flytxt.• Led the end-to-end campaign lifecycle, including design, presentation, testing, and tracking. Ensured seamless coordination with Aircel's Marketing team and PAN India SPOCs of Flytxt, resulting in the successful execution of impactful campaigns.• Conducted comprehensive analyses to assess the technical feasibility of proposed campaigns. Collaborated closely with Solution Engineering and IT teams at both Aircel and Flytxt, ensuring alignment with technical requirements and capabilities.• Played a pivotal role in the coordination and monitoring of PAN India campaigns, ensuring consistency and effectiveness across diverse markets.As a Product Consultant and Technical Account Manager, drove the success of NEON, Aircel's closed-loop campaign Management System. My contributions involved strategic analysis, seamless coordination, and ensuring technical feasibility, all of which contributed to the achievement of impactful and successful campaigns nationwide. Show less

* Reliance NetCall (VoIP Product)Pioneered Reliance iCall, a revenue-generating VoIP product, leading a team of 12 developers.Ensured software access across platforms (Desktop, Web, Mobile) through core VoIP features and VAS.Established efficient processes, accelerated task execution, and contributed proactively to feature enhancements.Drove automation initiatives, boosting resource productivity, and maintained process compliance for the entire SDLC.*… Show more * Reliance NetCall (VoIP Product)Pioneered Reliance iCall, a revenue-generating VoIP product, leading a team of 12 developers.Ensured software access across platforms (Desktop, Web, Mobile) through core VoIP features and VAS.Established efficient processes, accelerated task execution, and contributed proactively to feature enhancements.Drove automation initiatives, boosting resource productivity, and maintained process compliance for the entire SDLC.* R-Key (Reliance Broadband Diagnostics Tool):Conceptualized and delivered R-Key, a diagnostics tool, reducing field engineer visits and AHT for customer support.Automated support code generation, mapping technical issues in customer premise equipment for streamlined resolutions.In these roles, I integrated technical leadership and product management to drive innovation and excellence within the telecommunications domain at Reliance Globalcom BU. Show less