• Spearheaded operations, customer success, strategic initiatives, financial management service delivery and, marketing and business development for the recruitment SaaS platform.• Implemented scalable processes and optimized workflows for recruitment consultancy and skill training domains, achieving a 40% increase in operational efficiency.• Led the customer support function, providing training to the team to enhance efficiency in service delivery and issue resolution, increasing CSAT score to 95% while personally managing all escalations to ensure prompt and satisfactory outcomes.• Achieved a 25% reduction in customer support escalations by creating a knowledge base and self-service tools, increasing CSAT by 20% and improving NPS by 15 points within three months.• Onboarded 52 clients through strategic outreach and marketing initiatives, resulting in 8x revenue growth.• Reduced company expenditure by 30% through cost-saving initiatives such as developing a Remote work policy for employees and shifting to another cloud platform to get better startup benefits.• Oversaw product development pertaining to UI and UX through market research, competitor analysis and product testing, improving product-market fit.• Led cross-functional teams across GTM, product, operations, service delivery and business development, ensuring alignment with company objectives.• Drafted and negotiated contracts with clients and vendors, securing optimal terms for the company, while managing contract renewals and ensuring full compliance with all contractual obligations for stakeholders.• Ensured data-driven strategic decision-making, conducting market research, analysing performance metrics, and creating dashboards for investors.

• Conducted a comprehensive study of government and organizational policies related to the Mid-Day Meal Scheme, as well as international school feeding programs, to inform strategic recommendations.• Designed and implemented a Monitoring and Evaluation (M&E) framework and plan from the ground up, aimed at improving compliance with internal and external policies.• Developed and delivered detailed monthly M&E dashboards for the CEO, identifying data discrepancies and highlighting areas of non-compliance for corrective action.• Established Standard Operating Procedures (SOPs) for the M&E plan, ensuring consistency and accountability across all related activities.• Led three research studies on the impact of COVID-19 on Akshaya Patra beneficiaries, analysing the data and preparing comprehensive reports to guide the organization’s strategic response.• Executed a structured M&E plan across 50+ locations in India, ensuring adherence to legal and regulatory requirements.

Oversaw the Company’s finances, Product development, Product Analytics, content, and online marketing.Developed digital marketing strategies for 12 clients.Prepared the Data collection strategy for the company's product. Overlooked partnerships, business development, customer relationships, and investor relations.

Coordinated the organization’s role with the Municipal Corporation of Dharamshala, Himachal Pradesh in improving their financial administration concerning accounting processes, budgeting processes, increasing the sources of revenue, and enhancing community engagement.Monitoring and evaluating the work of Urban Local Body (ULB) employees and the processes of ULB and developing strategies to comply with the Public Service Guarantee Act.Developed Advertisement bylaws for the ULB to increase their sources of income. The document was tabled in the General Meeting and passed.Developed documents on community engagement such as Standard Operating Procedures for the formation of Ward Committees and improved service delivery.Working for community engagement, creating ward committees for a better decision making process in municipal activities through participatory planning in both Dharamshala and Shimla.Assisting the Municipal Corporation in NULM, PMAY, and Smart City program through SHG formations, beneficiary finalization, ALF and CLF formation, and training provided under the scheme

Ensuring overall development of the Youth in academics, personality, behavior with proper tools and techniques assisted by counseling at regular intervals.Creating data sheets relating to each student with due importance to qualitative events to understand the psychological development of the youth along with the quantitative data analysis and evaluation.