• Led a weekly Management Operating System (MOS) initiative with six different regions to reduce global past due orders, collaborating with order book managers to achieve a 38% reduction in orders over 180 days past due, decreasing outstanding value from $680K to $452K • Developed and automated a daily sales target gap report, reducing report generation time by 88%, from 40minutes to 5 minutes, through Excel coding • Monitored and analyzed production revenue across 14 sites, creating detailed Excel reports and Tableau dashboards; consistently drove performance by issuing weekly updates, resulting in 9 out of 10 weeks exceeding Business Management System (BMS) plans

• Facilitated efficient coordination with diverse load stakeholders, from carriers, to shippers, and internal partners to ensure the successful pickup of over 100 loads daily.• Oversaw and managed up to 300 customer loads per week, ensuring timely pickups in alignment with scheduled shipping dates. Instrumental in achieving a 21% increase in on-time delivery of first appointments for Kroger orders.• Assumed a dual role as a part-time Warehouse Administrator, swiftly handling high volume of up to 2 requests per minute. Resolved multifaceted issues, including order adjustments, cancellations, cross-site shipping, inner-site receiving, managing order discrepancies, and expediting rush orders for lost products. Proficiently managed all tasks through the IMI software platform.

• Supervise the front desk by filing new and old memberships, complaints, and equipment status to manage student satisfaction, equipment functionality• Manage inventory of sports equipment to accelerate student satisfaction for 300+ daily student visits• Assist managing the schedule of 30+ workers to ensure operational efficiency

• Managed customer orders and ensured customer satisfaction for 30+ customers weekly• Recommended daily specials and discounts with the goal of driving revenue and increasing profit margins• Monitored and forecasted levels of food supply in order to guide decision making and planning for the entire business

• Mentored 15+ new students in problem solving approaches which led to improved performance across SAT Math & English sections for all students• Provided guidance and structure to develop knowledge base required for test and project managed each student’s completion of the course• Administered and graded homework and practice tests given to the students