Pratham Sharma Email and Phone Number
As a computer technician with a diploma in computer systems technology from Algonquin College, I have developed strong troubleshooting and communication skills that enable me to provide effective and efficient IT support to customers. I am highly organized and self-motivated, always seeking for opportunities to learn and improve my skills.Recently, I completed my work-term at Kinaxis, a leading provider of cloud-based supply chain management solutions. There, I gained valuable experience working with leading professionals and handling software and hardware issues related to customer's PC. I also managed a proper inventory of machines and used a ticket handling system to document and resolve problems. I am eager to obtain a full-time position as an IT support technician, where I can contribute to the company's goals and expand my network.
Kinaxis
View- Website:
- kinaxis.com
- Employees:
- 1025
-
Technical Support AnalystKinaxis May 2024 - PresentOttawa, Ontario, CanadaAs a Technical Support Analyst specializing in RapidResponse software at Kinaxis, I provide comprehensive support to external customers by diagnosing and resolving complex technical issues. I handle backend server modifications to ensure optimal system performance, collaborating closely with internal teams to troubleshoot efficiently. Communication is key, and I manage customer interactions through Salesforce, ensuring a seamless and professional experience while maintaining accurate case documentation. -
It Support TechnicianKinaxis Jan 2023 - Dec 2023Ottawa, Ontario, CanadaTroubleshooting any software or hardware issues related to customer’s PC. Familiar with managing a proper inventory of machines. Known to ticket handling system. Building rapport with customer.
Pratham Sharma Education Details
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Algonquin College Of Applied Arts And TechnologyComputer Technology/Computer Systems Technology
Frequently Asked Questions about Pratham Sharma
What company does Pratham Sharma work for?
Pratham Sharma works for Kinaxis
What is Pratham Sharma's role at the current company?
Pratham Sharma's current role is Technical support analyst | Managed services, Customer Service Management.
What schools did Pratham Sharma attend?
Pratham Sharma attended Algonquin College Of Applied Arts And Technology.
Who are Pratham Sharma's colleagues?
Pratham Sharma's colleagues are Estefania Palacios, Mba, Wayne Stevens, Jie Li, Gokulakrishnan Ravi, Gopinath Karthikeyan, Jason Swinamer - Mim, Cmp, Bsc, Peter Kowalczyk.
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