• Delivered exceptional customer service by maintaining a welcoming and friendly environment in the restaurant and efficiently taking and serving orders while ensuring positive customer interaction. • Demonstrated strong interpersonal skills in handling customer inquiries and resolving issues effectively.• Collaborated with team members to ensure seamless front-end operations and uphold the highest standards of customer satisfaction.

• Developed and executed comprehensive marketing plans, leveraging Google Analytics and internal reporting data to achieve business goals, including traffic growth strategies, SEO, content distribution, and email marketing.• Successfully supported new client acquisition through superior strategy and presentations, while significantly boosting brand awareness via social media management, resulting in a 75% increase in engagement.• Implemented effective promotional and editorial strategies across multiple channels, optimized email campaigns to improve open and click-through rates, and launched successful digital marketing campaigns, achieving goals for increased website traffic and enhanced brand visibility.

• Led employee training, initiated plans for enhanced customer relations, quality standards, and service efficiency, addressing issues to boost performance and professionalism.• Applied problem-solving to maintain team efficiency, organized workflows, and improved productivity through effective time management and conflict resolution.• Developed and implemented strategies, including optimizing work schedules, ensuring clean production areas, accomplishing tasks within set timeframes, and enhancing marketing efforts for increased competitiveness.