A versatile business professional with over 17+ years of experience in Customer Process Management, Lean Six Sigma, Customer Service, Business Process Improvement, Supply Chain Management, Customer Experience, Performance Improvement, Quality Assurance, People Management/Leadership.★ A skilled individual with extensive and high-quality experience in reforming business processes to establish a foundation for scaling global operations, fostering commercial expansion, and enhancing the innovation pipeline.➤ WHERE CAN I ADD VALUE● Expertise in managing worldwide Service delivery, transition, transformation, business process improvements, budgeting, vendor management, and margin enhancements.● Extensive expertise in planning and controlling operations; skill for proactively resolving issues, scaling up project activities with on-time deliveries, and optimizing productivity.● Demonstrated capabilities in delivering services by employing a global delivery model, operational transparency, KPIs, and a service-oriented process improvement mindset.● Proven Excellence in analyzing the end-to-end customer experience across numerous channels and consumer touchpoints.● Pioneer and strategic thinker with competence in Project Management methods, the formulation of project strategies, and the definition of clear goals and objectives.➤ KEY ACHIEVEMENTS● Improved significantly profound business insights, strategies, and tactics based on group-wide opportunities and best practices analysis.● Improved team performance and optimal customer satisfaction through the strategic management and implementation of process changes resulting in process excellence/efficiency.● Contributed significantly to the efficient operation of all 47 counters across India and to the enhancement of the client experience.● Awarded with Global appreciation and IMPACT award for successfully reducing active disputes for India cluster by 95 percent from 4,500 (Value: $13,000,000) to 200 (Value: $800,000) and contributing to a 15 percent improvement in NPS and cost reduction.● Meticulous in implementing several voluntary initiatives that aided in accelerating time to market, enhancing the customer experience, reducing revenue leakage, and generating new revenue streams.✎ About MeAn adept communicator with superior interpersonal, analytical, problem-solving, and leadership abilities.📧 Do reach me out at: prathamesh.wani@gmail.com