Prathamesh Chalke Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Communicate with the customer and determine the customers’ needs and urgency• Developing estimates; writing repair orders; maintaining customer records• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer• Communicate additional repair and service needs to the customer based on vehicle inspection• Confirm job completion and document result of job• Review billing information to ensure accuracy• Advising and explaining vehicle service schedule and technicality to the customer

Mumbai, Maharashtra, India

• Report technical issues to the mechanics• Run a checklist of the vehicles• Ensure the repair work is done in a correct manner• Conduct a road test of the vehicle before and after the repair work is done• Ensuring parts are delivered to the garage on time• Understanding why the vehicle has developed a technical problem• Manage the social media account of the company• Write small articles on how certain types of jobs are to be done• Handle the sale and transactions of used vehicles• Developed a new division of pre-owned vehicle sales and after sales services along with a detailed description on social media to attract potential buyers

Dubai, United Arab Emirates

• Making appointments, processing repair orders, quotes and invoices• Providing customer support via phone and face-to-face at the dealership• Qualifying customer problems and logging them for technicians to review• Ensuring customer approval for all remedial work to be carried out• Promoting our range of vehicle parts and accessories• Internal coordination of service work to adhere to commitments made to customers• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Dubai, United Arab Emirates

• Greet and welcome customers and direct them to the appropriate department/staff• Preparing, organizing, and storing information in paper and digital form• Sending or replying to important emails from colleagues and customers• Liaising with staff in other departments• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating their information• Explaining the invoice to customer and informing them what has been carried out in their car• Assisting customers when paying• Handling the delivery team and making sure that customer were assisted for collecting their vehicle after the service

Mumbai, Maharashtra, India

• To handover and give orientation of the new cars to the customers• In charge of up keep of display and demo vehicles for corporate showroom• Resolve customer inquiries for vehicle technology issues• Provide training to sales team regarding new featured updates on the vehicle• Coordinating with media for arrangement of press and test drive vehicle