o SM for five geographically distributed teams and managed planning, backlog grooming, and TDD implementation. Managing QA and Engineering team of 12 resources (Platform Engineer, developers, and analysts).o Administered all Agile/Scrum processes and coached team members and clients on Agile process.o Conducted business requirements' analysis with external clients using stakeholder interviews and focus groups to define scope.o Responsible for release train management: dependencies… Show more o SM for five geographically distributed teams and managed planning, backlog grooming, and TDD implementation. Managing QA and Engineering team of 12 resources (Platform Engineer, developers, and analysts).o Administered all Agile/Scrum processes and coached team members and clients on Agile process.o Conducted business requirements' analysis with external clients using stakeholder interviews and focus groups to define scope.o Responsible for release train management: dependencies, challenges, and risks.o Manage international stakeholders by hosting planning meetings and weekly status reports Show less

• Proficient in effectively conducting Scrum events – Sprint Planning, Daily Scrum,Sprint Review, Sprint Retrospective – for multiple, multi matrixed Scrum Teams• Creating and onboarding project teams, integrating them into the organization and providing a clear vision of the product. Facilitates communication and information exchange between external groups and the project team. • Hosts daily team meetings to get updates on the progress of the project, address potential roadblocks,… Show more • Proficient in effectively conducting Scrum events – Sprint Planning, Daily Scrum,Sprint Review, Sprint Retrospective – for multiple, multi matrixed Scrum Teams• Creating and onboarding project teams, integrating them into the organization and providing a clear vision of the product. Facilitates communication and information exchange between external groups and the project team. • Hosts daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track• Adroit in managing entire operations with experience in providing technical support to clients and team members and ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs & work processes• Analyze client requirements in collaboration with the business analyst, Draft systems analysis documents• Closely working with product owners to ensure understanding of user stories and keeping the backlog groomed.• Implement changes and steps to increase the team’s productivity. Collaborate with other scrum masters to improve the methodologies efficiency.• Managing expectations, assisting with internal and external communication, dealing with escalations across stakeholders• Conduct training sessions and create documentation for new features and functionality being released.• Worked closely with pre-sales team as analyst to gather functional requirements, categorize as product enhancements / new product requirements to existing products and proposing best fit solution • Design corrective actions to resolve newly identified product or system issues through applying analytical skills, collaborating and effectively communicating with cross-functional teams like development, solution managers, professional services while maintaining ownership of incidents.• Proactive trend analysis of issues reported to derive patterns to initiate necessary actions to improve product quality and system functionality Show less

• Well versed in using Agile Management tools like Jira, AgileCraft, Confluence• Supports Project Manager in developing and maintaining project schedule to include identification of tasks, duration, resources, dependencies, critical path, and work calendar• Communicate with subject matter experts (both internal and external) to understand business needs and/or prevent/resolve issues• Writing User Stories based on the business requirements from the product owner• Provided… Show more • Well versed in using Agile Management tools like Jira, AgileCraft, Confluence• Supports Project Manager in developing and maintaining project schedule to include identification of tasks, duration, resources, dependencies, critical path, and work calendar• Communicate with subject matter experts (both internal and external) to understand business needs and/or prevent/resolve issues• Writing User Stories based on the business requirements from the product owner• Provided leadership in problem solving and design strategies• End to end Unit testing and Peer testing of the application• Assisting peers and mentoring junior team members to ensure end-to-end product functionality, systems technical details, issue management are understood and timely resolutions in accordance with business workflow Show less

• Overall responsibility for the resolution of all problems and implementation of changes.• Interacting with the British telecom client directly and representing Flow Production support group and application support group. • Perform Root Cause Analysis (RCA) of incidents that had significant impact to business, including Server, Network, Application or Web events.• Responsible for RCA capture, Trend Analysis, IT Availability, Bridge/Queue Management, adherence to Change Management… Show more • Overall responsibility for the resolution of all problems and implementation of changes.• Interacting with the British telecom client directly and representing Flow Production support group and application support group. • Perform Root Cause Analysis (RCA) of incidents that had significant impact to business, including Server, Network, Application or Web events.• Responsible for RCA capture, Trend Analysis, IT Availability, Bridge/Queue Management, adherence to Change Management Policy & Procedure, Effective Incident Management & Known Error Control & reduction of Issues.• Drive Backlog Reduction, Effective queue management and ensure high standard of ticket quality as per the stated Target. Show less