Prathamesh Prakash Ajgaonkar Email & Phone Number

Vizag S E Z, Andhra Pradesh, India

Pune Area, India

I assist organizations in reducing their costs by identifying what services are billed, where they are located and what they are used for. More than a telecommunications expense management company (TEM), IQT is an unbiased, transparent advisor. Our customers trust us to provide objective guidance and actionable expertise for Inventory Management, Contract Management, Support and Provisioning, Invoice Processing, and Project Management.The powerful combination of our expertise and the IQ 360° tool provides unparalleled visibility and control over your telecom spend, so you can focus on your business and increase your bottom line. We can provide visibility into your telecommunications environment, identify and take action to realize immediate savings, and develop processes to manage and maintain inventory and costs.

Mumbai Area, India

Handling Service Delivery & Operations of Enterprises & Carrier/Captive Customers on Services Like PRI, Internet, MPLS,MPLS-L2 ,NPLC Over Wired & Wireless Networks.Single point of contact for Customer for the Transition /Migration Activity & Business Targets Meets.Attend meetings and kick off calls with all the relevant internal and external stakeholders.Hands On Troubleshooting Experience in Enterprise /Carrier Clients in LAN /WAN Environment.Hands on Experience on IP, SDH, SONET, ETHERNET, SDSL, DWDM.MDWDM, FTTG, VLANS, Technologies.Maintain Accuracy & Efficiency Of the Service Delivery Team.Responsible to maintain high C-SAT levels and responds to escalationsProvide effective and timely communication to key stakeholders. Communicate project requirements to site representatives, contractors and contactsEstablish Project Plan/Schedule and obtain customer acceptanceReal time closure of Order Handling System & Oracle (workflow tools) tasksPreparation of Technical Presentation As per Client requirement for IT infra ProjectsInternal /External Cross connect Redlines for Enterprise/Carrier/Captive ClientsCo-ordinate with field engineers for E2E testing of the services, during this tasks need to perform continuity test, loop test, switching test, insertion of network elements, removal of network elements from the management serverSend weekly updates of all circuits for every Stakeholders & Ensure that Pendency Should be minimised

Mumbai, Maharashtra, India

Make sure that all critical & Major Incidents are addressed within SLAChair Bridge calls for effective coordination of incident resolution/service Restoration.Responsible For service incidents updates to all stake holders as per agreed processContinuously follow up with support team for relevant updates, track against SLA & Drive to resolution of incidentsCommunicate with Business and clients, local clients during the occurrence of issue.Track Team progress on high priority and major incidents and provide daily status updates on outage impactingFollow up on escalations and issues with client and vendorHost a call to investigate and follow up with technology team effective discussion on problem root cause ,work around & Corrective actionsGenerates weekly and monthly outage reports and provide to senior managementsReview the SLA performance and recommend any service improvement plans if requiredActing as a point of escalation for day-to-day Problem issues and escalating the Owner Groups as required to bring the resolution of the Problems back on scheduleTracking open Problems and identifying any Problem that requires increased focus to meet committed service levelsOwn and execute all Problem Management matrices like No of problem records, RCA submission with in TAT, No of open Problem RecordsCollaborate with the sales, network architect , network engineering teams and product teams as neededUnderstand client/sales team requirements & translates the business requirements into specific deliverables from a technical support point of View

Mumbai, Maharashtra, India

Send outage communication to customer management as per documented frequencyOperation and maintenance of FTTH / FTTF / FTTB Telecom ServicesCreating protection path of unprotected working circuits Preparation of HLD/LLD as per sales team requirement