• Actively participate in a 24x7 delivery team, which may include on-call and weekend work• Project Lifecycle Management• Conduct Business Review Sessions with clients• Client Satisfaction KPI development and reporting• Review invoices for accuracy, manage any disputes and ensure timely payment• Thoroughly understand the client's ongoing security needs and assist the internal team to cover all client operational and strategic meetings• Communicate with stakeholders on project performance and project issues.• Conduct and coordinate meetings and provide project update summaries• Client concerns, questions, and conflicts to sales and service delivery teams.• Generate and distribute status reports and lead meetings to disseminate appropriate information to stakeholders.• Review and lead clarification of project scope captured in the services statement of work and working closely with the customer and sales to identify specific customer requirements.• Clearly set expectations in order to align the stakeholders and team members• Act as the main point of escalation• Maintain and develop documentation and knowledge base• Manage transition of services into BAU in line with contract agreements

• Pre-sales support for MDR and security consulting opportunity for designated accounts in support of key territory sales.• Drive new sales opportunities by proactively engaging with the technical community within target accounts.• Research and develop appropriate working solution and value proposition, engaging with the respective solution principal and services partner (including our MDR product team and professional services), to address customer requirement.• Scope and clearly translate defined requirements, proposed solutions and value proposition into proposals/Statement of Work (SOW).• Present and articulate our value proposition to customers at all levels within the organization both technical and business audience (including C-levels).• Be the solution owner, taking lead and working with cross-functioning team including professional services, product management, sales and marketing to drive the development of market-driven solution and services.• Ensure personal technical, communication and commercial skills are kept up to date to ensure successful execution of role, e.g. attending training, webinars.

• Own and drive technical projects and provide leadership for a group of engineers in an innovative and fast-paced environment.• Overall planning, execution, and success of complex technical projects.• Work with product managers and/or customers to understand feature requirements, and drive their detailed definition.• Demonstrate independence, creativity and initiative and the ability to master a solid understanding of the company’s architecture and its business goals.• Manage and lead a highly technical team and provide technical leadership in establishing the strategy in terms of IT Services portfolio, evaluate and recommend technologies and vendors overseeing the technical due diligence (and potential acquisition) of these technologies and vendors and acting as a technical professional IT services expert for the company.• Responsible for hiring staffing and managing a team of Technical IT Service associates and provide coaching direction and leadership while creating an engaging and rewarding work environment.• Motivate the individual team members to meet and exceed personal as well as team targets.• Effectively plan daily, weekly and monthly goals for assigned team, coordinating activities of the team to achieve both divisional and company objectives.• Lead for the design development and roll out of Immunity Networks IT services offerings. • Working closely with technology providers.• Working closely with the Senior Director.

• Participate in design meetings with customers to agree upon a design strategy for the Security solutions• Prepare deployment plan and resource allocation for the duration of entire project.• Act as a SPOC for the entire duration of the project• Handle technical escalations.• Co-ordinate among various stakeholders for the smooth delivery of the project.• Installation of all the Security solutions• Policy creation for all the SecuritySolutions• Prepare installation, management, handover and sign-off documents• Conduct technical sessions for customer stakeholders and internal team for handover and management.