Pratheesh M Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Installed, administered, and managed the support of Trend Micro, Sophos and Crowd strike products on the client environment.• Help my organization adhere to the ISM compliance set by our clients and subsequently provide a smooth delivery of support.• Providing the right resolution to the assigned incidents within SLA through ticketing tools like Service now and Demisto.• Liaising with vendor for unknown issues and providing the resolutions of fix and documenting them for future purpose.• Design and implement migration plans for Enterprise products and make recommendations on requisites for a smooth process flow.• Monitoring of Event logs, Utilization of CPU\Memory, free space in servers.• Monitor the health check of the security tools and troubleshoot them if there are any discrepancies.• Creation and modification of new policies as per client requirement.• Upgrade antivirus software as required to meet business needs. Ensures upgrades are occurring in accordance with established parameters.• Perform troubleshooting to isolate and diagnose common antivirus related issues; document system events to ensure continuous functioning. Recommend course of action and implement as approved.• Whitelisting/Blacklisting the application which are getting blocked as per client requirement.• Handling the high severity incidents which are escalated from L1 Support Engineers.• Providing Level 2 support for all the Antivirus products.• Proactively updating the unprotected machines and taking action against unhandled threat events Monitoring and updating all Update Manager as part of daily check list.• Maintenance of all the products of Trend Micro, Sophos and Crowdstrike and their database.• Handling Virus Outbreaks and threat attacks under critical production environments.• Created Process and SOP documents.• Handling of all responsibilities during the migration/upgrade of Trend Micro and Sophos Server versions

Bengaluru, Karnataka, India

• Installed, administered, and managed the support of Symantec Endpoint Protection on the client environment.• Help my organization adhere to the ISM compliance set by our clients and subsequently provide a smooth delivery of support.• Providing the right resolution to the assigned incidents with in SLA.• Liaising with vendor for unknown issues and proving the resolutions of fix and documenting them for future purpose.• Design and implement migration plans for Enterprise products and make recommendations on requisites for a smooth process flow.• Monitoring of Event logs, Utilization of CPU\Memory, free space in servers.• Monitor the health check of the security tools and troubleshoot them if there are any discrepancies.• Creation and modification of new policies as per client requirement.• Excluding the files and folders from scanning like High risk, low risk and Default scanning.• SEPM Administration of user creation, Log maintenance, scheduled backup, database replication, Live Update, Group creation, Reports and Logs.• Whitelisting/Blacklisting the application which are getting blocked as per client requirement.• Creation of Exception policies in SEPM restriction of known Security risks, Extensions, Files, Folders and Applications.• Raise case with specific vendors with issues related to the different tools and coordinate with them for closure.• Worked on other security tools like Trend Micro, DLP, ATP, Carbon Black Bit9, DCS, Titus, Netskope, Qualys etc.

Bangalore

• Manage and troubleshoot Windows servers.• Configure VLANs, trunk ports and network configurations on Cisco switches. • Analyses, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, servers, and applications to meet business needs.• Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approve.• Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.• Upgrades system software components as required to meet business needs; coordinates backups. Ensures upgrades are occurring in accordance with established parameters.• Manage day-to-day administration of Server operating systems, file structures, directory services.• Build and configure servers, recovery plans and network systems. • Managed transitions of projects by co-ordinating with different stake holders from Setup phase till Implementation.• Involved in initial setup of server & network infra for a new location.• Ensure system compliance for Anti-Virus and Windows updates through SCCM.• Installs, tests, upgrades and configures system files and services to enhance performance.• Assisted resource owners and IS staff in understanding and responding to security audit failures reported by auditors.• Performed computer security incident response activities and coordinated with other teams to record and report incidents and getting it remediated.• Performed advanced Desktop computing problem determination, resolution using Remedy ticketing system like BMC Remedy, Service Now to track and close all client/user calls/problems reported to IT.