Messaging | Product Service Delivery

Global Delivery Manager across domains including Retail, Consumer goods, Communication Media and Technology, Digital Commerce & Marketing and Customer success practice. Expertise in Agile delivery, Output and outcome based delivery. Customer Engagement, Escalation Management, Delivery Excellence and Delivery Ownership

Worked at Incture Technologies as Delivery manager. Responsible for delivery excellence and account/program delivery. Setting up processes for successful delivery and enabling environment conductive for team work. Mentoring PMs and setting up L&D programs were among my other responsibilities.

Key expertise:Preparation of scope definition, development of project charter and SOW. Managing project risks, assumptions and dependencies for multiple projects/accounts. Effort and budget estimation, creating detailed project plan, team setup and people management. Project execution and monitoring: complete project delivery responsibility viz., execution, monitoring and control, change control process setup and execution, quality management, project management review meeting with senior management, stake holder management (reporting and weekly calls with stakeholders), budgeting, risk analysis and mitigation, people/team management, resource allocation and release, team building.