Prathima .. Email & Phone Number

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

* Evaluate the customer feedback, service records and other sources of customer communication for possible complaints.* Initiate the complaint in the process by using tool QCM Trackwise.* Evaluate the incoming data and determine if it is sufficient to understand the nature of the complaint. For additional information, gathering details by using tool Salesforce.* Confirm the complaint condition and determine corrective action ( including CAPA as needed). * Communicate with the Engineers, scientists, application specialist and clinical specialists to process the complaint handling process globally.

Malur, Karnataka, India

• Basic troubleshooting, installation, maintenance and repair of radiotherapy and radiology equipment. • Providing technical and application training to the users about the enhancements in products and new product trainings. • Providing technical trainings to the regional service engineers. • Planning the preventive maintenance of all the devices periodically and maintaining the related documents. • Analyzing the spares, root cause analysis for failure of spares and delivering the required spares to the customers. • Issuing the quotation for AMC customers for the spares, upgradations and services. • Identifying and reporting all quality and compliance concerns immediately to the respective departments to ensure services are provided with highest ethical standards.

Chennai, Tamil Nadu, India

Associated for following projects* Remote monitoring of ECG using MQTT protocol.* Galvanic skin resistance measurements* Lumbar support seat project of HARITA Seating system* Classification of brain waves using EEG