Prathima Chandra Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Brisbane, Au

Brisbane, Brisbane, Au

Brisbane, Brisbane, Au

Clerkenwell, London, Gb

• Designing and developing Customer Success, Customer On-boarding and Account Management functions across the globe.• Onboarding clients from demo to go-live thus managing all facets of customer journey from small clients to complex enterprise clients including training and customer support.• Reporting directly to CXO and working collaboratively with other C-Level Executives and Senior Leadership team to support scale-up, retention and growth strategies.• Working with Head of Product and Product owners to align product roadmap and rollout product releases.• Developing Customer Value Propositions, Customer Experience to support product development.• Managing suppliers and third party partners and maintaining relationships.• Leading Customer Success and Account Managers from the U.S, Australia India and the U.K. teams and empowering teams to successfully carry out their responsibilities.• Working with Product Marketing and Digital Marketing teams to create new product pre-sales collateral, run campaigns and improve customer experience.• Actively designing tools to gather client feedback and working with product team collaboratively to action the feedback.• Working with Customer Success Operations to develop and optimize processes around inbound enquiries, automation, billing and KYC.

Clerkenwell, London, Gb

. Prepared roadmap for product development in collaboration with Customer Success team, Commercial team, technical team and other product owners.. Developed product vision and strategy communicating both business value and technical direction.. Translated business requirements to user stories for development teams and conducted scrum ceremonies.. Facilitate all scrum events within the team, including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.. Developed internal training materials and programs to enable our Sales and Customer success teams to understand solutions.. Worked with cross functional internal stakeholders to drive joint planning, execution, contract review and delivery timelines.

Clerkenwell, London, Gb

• Supported global commercial team with the development of business cases and incoming opportunities as a CXO ambassador.• Determined Desirability, Feasibility and Viability of the incoming opportunities globally.• Worked closely with the CEO, Global Head of Commercials, CXO, Head of Product and Product owners in managing pre-sales work and triaging the needs of emerging opportunities.• Provided a radar to CX, Delivery and Product teams about what is coming through and at what velocity and support each part of the CXO to be more successful in their roles.• Supported roadmap development, partnerships and integrations for product development.• Led, facilitated and promoted CX practices, Value proposition development across the global and cross-functional teams.

Clerkenwell, London, Gb

• Project Management of the new CRM implementation within the organization• Hands On implementation of the new CRM successfully within the organization• Automated several workflows covering Finance, Legal and Marketing teams• Migrated data between the CRM systems along with leading the data clean up exercise• Designing User Management, Change coordination & training for all the teams within the organization• Exploring functionalities and features within the CRM to ensure ROI by utilizing its capabilities wholesomley.

Clerkenwell, London, Gb

• Successfully delivered the first version of Everledger product using agile methodology.• Worked closely with CXO and CTO to develop the Product Roadmap and laid foundations for the journey of Project to Product to Platform.• Successfully created routines and presentations with senior management, marketing and leadership team on the prioritization,communication and release schedule of the product.• Led all the Scrum routines and demonstrating servant leadership to ensure successful delivery of the product.

Clerkenwell, London, Gb

• Delivered various global projects within the agreed timelines and available resources. • Actively promoted the adoption of ISO 27001 guidelines across the company and ensured deliveries maintained the required guidelines.• Worked closely with Head of Delivery to create better visibility of delivery roadmap, improve capacity planning, resource allocation and general delivery practices. • Led Scrum of Scrums routine within the delivery team

• A government backed and industry led collaboration designed to realise commercial circular economy outcomes for Queensland.• Represented Everledger in the workshops and pitching event along with 4 other industry partners - Rio Tinto, Astron Sustainability, CoEx and Evolve Manufacturing. Won $20k along with unanimousJudge's selection to take the concept to execution

Sydney, Nsw, Au

• Lead the analysis, requirements gathering, design, development, testing and delivery of Search solutions to SaaS and self-hosted clients.• Lead the workshops with external and internal stakeholders providing business analysis and solutions to various business problems.• Keep clients updated with product development and product roadmap and identify potential upsell opportunities.• Respond to RFPs/RFQs/tenders and provide pre sales support to Sales Managers.• Manage projects both in agile and waterfall methodologies.• Scrum Master for projects following agile/scrum methodology• Coordinate with Infrastructure, hosting, R&D, production and service delivery teams for initiation, execution, effective delivery and management of both client and internal projects.• Perform QA and Code review of the implementations.• Contribute to the development and quality of Funnelback’s Products and Services.• Develop custom re-useable modules for Funnelback product.• Review, initiate, implement and coordinate internal processes for Products and Services team.

Sydney, Nsw, Au

• Developed Search solutions for SaaS and self-hosted clients.• Participated in requirements gathering workshops and created requirements gathering documentation, Functional Specifications documentation, and Build Specification documentation and Test plans. • Responded to tenders and provided Pre-sales support to Sales Managers.• Delivered product training to clients.• Handled support tickets, analyzed and provided bug fixes, tested software patches and beta software release versions for R&D team.

Bangalore, Karnataka, In

• Led the production support and maintenance of legacy Mainframe applications.• Coordinated with client and offshore project team on regular project activities.• Provided business analysis and Pre-sales support for major and minor enhancements.• Conducted requirements gathering workshops, tracked projects progress and conducted statusupdate meetings.• Provided production support and maintenance for Sainsbury’s legacy Security application.• Provided configuration, change and incident management for the legacy applications.

Bangalore, Karnataka, In

• Maintained and supported various mainframe applications.• Handled user queries, support desk and provided 24/7 support.• Analyzed and provided issue resolution for support issues.• Created specification documents, test plans, go-live and support handover checklists• Maintained and upgraded applications inline with database and software version upgrades.

Bangalore, Karnataka, In

• Built code modules or applications as outlined in the specification document.• Performed unit testing, integration testing and functional testing of various modules.• Handled user queries, support desk and provided bug fixes.

Executive Mba

Advnaced Product Management, Product Management

Bachelor Of Technology, Electronics And Instrumentation