Customer Support Executive, 24/7 Customer, Inbound call center; Provide Customer Support/sales assistance to U.K Customers and European customers regarding hotels, cars and flights reservation.Worked on Amadeus and world span for air fare ticketing for EXPEDIA.CO.UK, THOMAS COOK AND WWTE AS WELL. GDS knowledge of Amadeus, Galileo and World Span.Handling amendment o PNR.

Provide Customer Support/ Sales to U.K. Customers for motor insurance, Inbound callsHave Prepared Various Presentations for the betterment of the Process.Have also been part of Outbound Pilot Batch for the same processHave also assisted the Team Leader in various additional responsibilities to benefit the team and monitoring the team's performance and help the new Agents on the floor and in the team to move up the Learning Curve.Have successfully bagged a Summit Award - Numero Uno Award for the best performance in Customer Service Feedback Scores and my performance metrics.I am instrumental in pulling up Productivity report of the team, along with their, AHT Report and other parameters relevant for their Performance Metrics.

Handling walk in customers face to face.Educating the customers regarding the company along with the insurance packages.Also convincing the customer to buy the insurance.Also processing the paper works along with the payment if the customer wishes to buy the insurance.