Prathima M Gowda Email and Phone Number
Dynamic and results-oriented Customer Relation Manager with a proven track record of enhancing customer satisfaction and driving business growth. Possessing exceptional communication and interpersonal skills, adept at building and maintaining long-term relationships with clients. Skilled in analyzing customer feedback to develop effective strategies for improving services and increasing customer loyalty. Proficient in utilizing CRM software to streamline processes and maximize efficiency. A dedicated professional committed to delivering superior customer experiences and achieving organizational objectives.Key Skills:Customer Relationship ManagementExcellent Communication SkillsRelationship BuildingProblem SolvingStrategic PlanningTeam LeadershipCRM Software ProficiencyConflict ResolutionData AnalysisCustomer Satisfaction Enhancement
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Customer Experience ManagerMahindra Chrome MotorsBengaluru, Ka, In
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Customer Relations ManagerEdel Assurance Dec 2022 - PresentBengaluru, Karnataka, India
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Head Of Customer Relationship ManagementTrident Hyundai Nov 2018 - Nov 2022Bengaluru, Karnataka, IndiaSuccessfully handled the team of 30 CREs and 10 CRMs for the 10 Workshops for aftermarket,Doing Audits with CREs and CRMs for Achieving the PSF Calls, HML Complaints, Customer complaintsGiving training to the CREs, Taking the Interviews for the roles of CREs and CRMsPreparing Daily, Weekly and Monthly reports for Both OE and DealersAct as a SPOC to Dealership work and OE -
Sales RepresentativeKalyani Motors Pvt Ltd Feb 2016 - Oct 2018Bengaluru, Karnataka, IndiaWorked with Kalyani motors , Initially as a Customer sales representative, and handled Walkin customershanding over the customers to the respective sales team for 1 yearMaking calls to digital enquired about Cars.And Got PRomoted as a Sales Representative where handling sales of the Cars- from Hatch back to SUVs. Handling Clients from Gate entry to Negotiation and Deal closuresAchiving the Targets which is given from the Management -
Customer Service SpecialistG R Construction Nov 2010 - Apr 2013Bengaluru, Karnataka, IndiaIt is a real estate business where I was handle the customer for selling the Apartments flats and Villas, and also sites, here I had taken care from booking the appointment with the customer to closing the deal and handing over -
Customer Relations ExecutiveMahindra Holidays & Resorts India Limited Oct 2008 - Oct 2010Bengaluru, Karnataka, IndiaMaking calls to the clients Explaininga about holiday packagesScheduling an appointment with sales team to convert the cold call to ClosureHandling digital enquirer and giving them the brief about the packages
Prathima M Gowda Education Details
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Information Science/Studies
Frequently Asked Questions about Prathima M Gowda
What company does Prathima M Gowda work for?
Prathima M Gowda works for Mahindra Chrome Motors
What is Prathima M Gowda's role at the current company?
Prathima M Gowda's current role is Customer Experience Manager.
What schools did Prathima M Gowda attend?
Prathima M Gowda attended Alpha College Of Engineering.
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PRATHIMA GOWDA M R
Hyderabad
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