Assistant Manager
Current• Managing 50+ team members and reviewing the daily allocation report• Conveying management updates to the team to make sure they are aware of the policy• Conducting Daily Huddles to manage the work allocation and understand the team’s concerns• Reviewing RCA for errors, Counselling team members, and allocating them to the proper process• Frequent interaction with the business via communication channels in terms of continuous improvement• Training a team members• Led, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting ofindividual & group targets
Jan 2022 - Present
