Prathima Ramachandra Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Brought in the quality culture in the Organization by implementing Jira for the Engineering Organization and Jira Service Desk enabling the Customer Service department to streamline and handle the incoming Customer escalations and Internal Service desk implemented to cater to Change management requests within the Organization. > Proper workflow implemented that ensured both Development & testing teams got proper voice on the issues raised - With Jira service desk implemented Customer Service team now have easy integration with the Engineering projects & hence able to work closely with the Engineering teams to get their issues resolved - Implemented the Change Management process that mimicked the manual method within jira which ensured that the tracking of changes to Production is well documented. • Worked with the Department heads to convert the Waterfall model of working into Agile methodology and get a regular release cycle in place - Defined and setup the agile ceremonies such as Planning, Stand-up Meetings, Demo’s, Retrospectives and RCA deep dive to follow a regular cadence. - Defined and derived at Organization level metrics & prepared Dashboards - Prepare and circulate regular reports to Management to help them analyze the team velocity and arrive at roadmap cadence • Ensuring the Releases go on time with minimal impact to developers & testers by ensuring the impediments are all resolved to enable smooth working• Working with the DevSecOps team working on implementing the Azure CI/CD Pipelines. Managing the daily scrum call for this team to ensure their blockers are addressed• Maintenance of Confluence(/Wiki) to maintain Release stats, Engineering team member details, Talent assessment details etc at a common place for easy reference• Implemented Time tracking using Jira for the Engineering team• Participated in the SOC2 audit program

Bangalore

• Working in the Client & Security Products Quality Assurance Team. The work involves testing different Client products developed by iPass, Bangalore and US. - Experience with adoptive and extreme project management techniques, Agile and SCRUM - Ensured timely delivery of the connectivity based iPass propriety product on Windows Platform for all supported Windows Operating Systems, Handhelds (iPhone; Android; Windows Phone & Windows RT) Macintosh and Chrome OS. - Running of Field Certification Programs - Extensive experience in building and managing teams to perform, including the distributed teams across globe. - Responsible to manage the incoming customer escalations from Tier 4 Tech support team. - Test planning & allocation - Wiki, Jira, Confluence - Maintenance and development of content - Project tracking & management - High Level Regression & Verification Test Plan preparation - Ensure Zero Field escapes - Optimizing the available resources - People management across the globe (Appraisals, Leave, Rewards & Recognition etc.)

Bangalore

Worked as a Project Manager, for the Verification of Meridian Succession Products of Nortel Networks.• Worked for Nortel Networks, Belleville, Canada, as a Team Leader, in the Feature Verification of Nortel MCS 5100 which delivers a tightly integrated set of multimedia capabilities that enhance a user's ability to communicate and collaborate effectively. Enabling Call Management, Collaboration, Personal Agent, Video, and Voice services provides users freedom through increased mobility and productivity. Verified latest IP products (MCS5100 series) for compliance with standards / interoperability and ensured that they are fault free before market release Module testing of various modules of MCS5100. It includes testing of basic features of MCS, like PCC; WebCollab; Audiocodes etc.  Test Case allocation, progress tracking & reporting Mentoring the new team members Set up the ODC lab at Wipro, India.• Worked in the Accelerated Solutions Centre as Team Leader for Cerner Inc, USA, that involved implementation of the Cerner Millennium solutions for various HealthCare Organizations. It utilized standard tools and methodology to deliver the same.  Contributed in terms of building the database for the client based on the client needs for the different products being customized and data validation of the same. Building the database (Oracle) is by usage of CCL (Cerner proprietary language similar to SQL) scripts and some standard Cerner tools. • Worked in the System Verification Team of NMS testing for Lucent Technologies, Ireland. The work involved Feature Testing and Regression and Verification activities.  Worked on several features like Installation & Upgrade of OMC, New transport mechanism for Performance Measurements, etc. Followed the entire SDLC during these activities. Also participated in the Upgrading the HP UNIX Servers (Dclass & Nclass) to newer operating versions, Installing 3rd Party Software’s, upgrading the OMC to the latest release.

Bangalore

- Planning and Designing the Radio Network, which includes Radio Design, Site identification, Capacity Planning, Frequency Planning & Cell Planning, Optimize the Design to produce maximum coverage and Capacity with minimum cost and interference. - Roll-out plan for future network expansions. - Analyze Coverage and Quality measurements, Traffic and Quality reports prepared by O & M.- Responsible for Optimization of the Radio Network, frequency planning

Bangalore

• Involved in installation and Commissioning of the Motorola OMC - R which includes LAN, X25 Packet Switch and Multiplexer, Sunsparc Solaris OS and Tandem SVR4 non-stop unix OS at Pune.• Participated in the integration of BSC with the Nokia Switch.• Good knowledge of the basic switching principles and the operation and functioning of the Nokia GSM Switch.• Database Optimization for idle mode, Call Set-up and Handovers.• Analysis of Grade of Service and Information from OMC for Network Performance.• Database Design and Development, for Engineering Review and Performance Engineering.• Involved in Site Selection process. Conducted Drive Tests for site selections.