Responding to B2B inquiries from bank executives regarding the Mastercard Connect portal.Conducting research, documenting checks, and assessing financial crime risks to identify suspicious activities.Assisting global bank employees in preventing fraud, reporting fraudulent transactions from BIN attacks, and assigning BIN ranges.Managing client meetings, handling escalations, and assisting clients with the fraud center application.

Client service - Zest Money- Led outbound and inbound team- Handled Bureau escalations- Weekly and monthly presentation with clients- Client and founder escalations

Client Service - Zest Money- Handled social media escalations- Founder escalations- Review weekly data with clients

Customer Support Finance - Zest Money- worked as a customer support representative- Handled client complaints over emails and calls

E-Commerce - Myntra & Jabong- Core responsibilities included escalation-complaint resolution and floor support

E-Commerce - Myntra & Jabong- Worked as an interface between client and the customers, resolved problems and gave varied experience to ensure customer satisfaction.