Prathmesh Pawar Email & Phone Number

Pune, Maharashtra, India

I am a skilled and customer-focused Technical Support Engineer with hands-on experience in providing exceptional technical support to clients. Currently, I am part of the Global Technical Assistance Center (GTAC) team at Netscout Systems Pvt Ltd, where I excel in troubleshooting and resolving complex issues related to our cutting-edge products.Key Responsibilities:1) Delivering high-quality technical support to clients on Netscout products, ensuring their successful implementation and usage.2) Proactively handling customer queries and issues through ticketing systems, providing timely and efficient solutions.3) Collaborating with cross-functional teams to resolve escalated technical challenges and ensure seamless customer experiences.4) Specializing in products such as InfiniStream and nGeniusONE servers, utilizing their packet and data monitoring capabilities.5) Utilizing various modules available on the nGeniusONE server to analyze and present historical and statistical data.6)Regularly using Linux as a part of my daily workflow to troubleshoot and diagnose issues effectively.Key Skills:1) Exceptional problem-solving and analytical abilities, enabling me to tackle intricate technical issues with precision.2) Proficient in leveraging InfiniStream and nGeniusONE servers to extract valuable insights from network data.3) Strong command of Linux, facilitating seamless troubleshooting and configuration tasks.4) Excellent communication skills, both verbal and written, enabling me to convey complex technical information to clients in a clear and understandable manner.5) Adept at multitasking and handling multiple client issues simultaneously while maintaining the highest level of service.

Pune, Maharashtra, India

Pune, Maharashtra, India

Nagpur, Maharashtra, India

Install, perform integration and provide support to all desktop based and server supported technology.Coordinate with customers and perform troubleshoot to resolve all application issues and maintain relationships with vendors plus networking system.Install, repair and upgrade all network and provide technical and onsite support.Maintain quality of services and perform preventative maintenance.Manage new launched tools and software into product generating and promoting framework.Provide backup to NOC and manage operating field groups via upgradation.Provide support and technical backup to protect ventilator.Monitor and resolve and all customer trouble ticketing process as needs.Resolve all complicated technical startup.Provide support to all IT sectors on regional basis and ensure growth.Document specific statements for overhauling causes of networking issues and evaluate same.Analyze and identify data processing modes for overtaking problems in upgrading database.Manage all duties efficiently for checking degradation.Provide customer care service for all projects and for defined time period following completion of project.

Nagpur, Maharashtra, India

Designing and implementing new network solutions and/or improving the efficiency of current networksInstalling, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCPProcuring network equipment and managing subcontractors involved with network installationConfiguring firewalls, routing and switching to maximise network efficiency and securityMaximising network performance through ongoing monitoring and troubleshootingArranging scheduled upgradesInvestigating faults in the networkUpdating network equipment to the latest firmware releases.Ensuring the effective administration of a new business network. Performing troubleshooting on all programs when required. Preparing post-mortem reports and performing trend analysis when there are system failures.

Bachelor Of Engineering - Be, Mechanical Engineering

Bachelor'S Degree, Mechanical Engineering