Prathmesh Vyas Email & Phone Number

Hyderabad, Telangana, India

Assist in the recruitment process for the company's clients, ensuring quality and timely delivery of candidates.Conducting full-cycle recruitment processes for US-based clients in the IT industry, including sourcing, screening, interviewing, and presenting candidates to clients.Utilizing various recruitment strategies such as social media, job boards, and employee referrals to attract top talent and build a strong talent pipeline.Collaborating with hiring managers and other stakeholders to understand their staffing needs and requirements, and develop tailored recruitment plans and strategies to meet those needs.Conducting pre-employment checks and background screenings to ensure candidates meet all client requirements and are suitable for the position.Negotiating offers and closing deals with candidates, including presenting offers, facilitating negotiations, and obtaining acceptance from candidates.Maintaining accurate and up-to-date records in the applicant tracking system, and providing regular status updates to clients and stakeholders throughout the recruitment process.Staying up-to-date with industry trends and best practices in recruitment, and continuously improving recruitment processes and strategies to ensure high-quality talent acquisition services.

Mumbai, Maharashtra, India

Investigated and resolved fraudulent activity related to debit card and bank account claims.Communicated effectively with clients and internal stakeholders.Conducted thorough investigations of fraud-related claims on debit cards and bank accounts to determine validity and process claims efficiently.Analyzed client data and account histories to identify patterns and trends related to fraudulent activity, and implemented risk management strategies to prevent future incidents.Collaborated with other departments such as the fraud operations team and the risk management team to ensure consistency and accuracy in handling claims and addressing fraud incidents.Maintained strong relationships with clients by providing timely and accurate updates on their claims, resolving issues promptly, and ensuring a positive customer experience.Stayed up-to-date with industry trends and regulatory requirements related to fraud and security in the banking industry, and participated in ongoing training and development opportunities to improve skills and knowledge.Investigated and resolved complex fraud cases related to debit card and bank account frauds by utilizing various tools and techniques to identify fraudulent activities, including reviewing transaction histories, analyzing transaction patterns and performing fraud analysis to mitigate risk.

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Provided exceptional customer service to clients over the phone, responding to their inquiries and concerns about various banking products and services such as credit cards, loans, and savings accounts.Conducted financial assessments and credit checks on customers to determine their eligibility for loans and other financial products.Identified and capitalized on opportunities to cross-sell and upsell additional products and services to customers, using knowledge of their financial needs and banking behaviors.Processed a high volume of transactions, such as fund transfers and bill payments, while ensuring accuracy and efficiency.Resolved customer complaints and issues in a timely and professional manner, escalating complex or unresolved cases to higher management as necessary.Maintained detailed records of customer interactions and transactions in the company's database, ensuring compliance with data protection and privacy regulations.Participated in training sessions and workshops to develop and enhance knowledge of banking products, regulations, and customer service skills.Achieved and exceeded sales and customer satisfaction targets on a regular basis, receiving positive feedback from customers and management for exceptional performance.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Commerce - Bcom, Accounting And Finance, B

Hsc, Commerce

Ssc, High School/Secondary Certificate Programs, C