Prathmesh Patel Email & Phone Number

Philadelphia

Moved to a new challenging role to manage a DevOps team for an iOS application used by Comcast frontline technicians to install and troubleshoot services for residential and business customers.

Greater Philadelphia Area

Director of IT Operations (NOC), supporting monitoring, detection and incident management of 1000+ enterprise applications and systems for Comcast customers, business and IT.

Greater Philadelphia Area

• Advanced troubleshooting, triage and outage management for multiple customer facing, back end enterprise and provisioning applications and ecosystems.• Bridge management and communications to business and management during outages.• Provide SME support for high visible customer facing applications such as Comcast.com, cCentral, UIVR, DTA, etc.• Act as liaison between engineering teams to develop, maintain and enhance operations support through informal and formal meetings, discussions etc.• Drive changes in processes, procedures, tools & automation across T1 & T2 teams to improve efficiency & effectiveness.• Mentoring and training of new hires for support readiness.• Carrying out and assisting RCAs’, change management review and control, scheduling etc.• Lead role in intake of new application for T1 support to create state of art operations support.• Creating and guiding technical documentation and KB for the team through runbooks, M&Ps, WIKI, sharepoint, brownbags, etc.• Assessing ecosystem to calculate business impact for availability metrics.

• Monitor, troubleshoot, triage and escalate production issues to meet 99.9% SLAs• Monitoring of over 700+ Unix/Linux/Microsoft based server infrastructure for system, process, application and network failures and events using standard SNMP, sysedge, Nagios, Mercury, keynote, and other monitoring agents and tools.• Provide SME T2 support for applications such as CDN, DVC etc.• Troubleshoot, fix and escalate issues to engineering teams based on methods & procedures.• Responsible for implementing deployments and change reviews

- To provide high quality consulting services to clients in the IT sector that enables them to make them excellent and high performing businesses.- Working on challenging cutting-edge technological projects for streaming media applications.

- Designing, building and operating a large WAN infrastructure to provide Voice Video and Data services for the government using cisco AVVID technology.- Provding Data connectivity for High Speed Intranet and Internet, provding IP telephony services, and video conferencing services using Cisco VoIP and H.323 technology- Sales and business consultancy for establishing WAN connectivity for SMBs

Master Of Business Administration (Mba), Marketing

Bachelor'S Degree, Mechanical Engineering