Prathyash Krishna Kumar Email & Phone Number

Concord, Ontario, Canada

Bridging customer service + technical support for the clients with the software development team for the service of the customer base.

Vaughan, Ontario

Technical or customer support to our existing customer base and assist in onboarding new clients.

Dubai, United Arab Emirates

• Maintain the working of the existing and new clients on their day to day requirements in freight (air, land, sea) movements.• Meeting the clients to resolve issues for existing account clients, and for developing new process flow for regained and new business to support the freight product manager or account manager.• Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them… Show more • Maintain the working of the existing and new clients on their day to day requirements in freight (air, land, sea) movements.• Meeting the clients to resolve issues for existing account clients, and for developing new process flow for regained and new business to support the freight product manager or account manager.• Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.• Create better modes of operations to make customer service easier for both team members and customers.• Maintain good relationship with all internal stakeholders to ensure all departments are aligned and updated.• Make provision for a change of mode of operation when the existing one is not yielding maximum results.• Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.• Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends. • Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching.• Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions.• Step in to attend to customers that are proving difficult to team members and resolve their complaints.• Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor.• Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.• Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work. Show less

Dubai Logistics City

• Maintain the working of the high revenue clients on their day to day requirements in courier and domestic movements, and freight (air, land, sea) movements. • Develop and work out on the existing account holders to increase the services provided to the clients to facilitate increase in revenue.• Follow up with the account holders on new business possibilities and provide new services and quotations.• Work in coordination with the sales and account manager to develop the existing… Show more • Maintain the working of the high revenue clients on their day to day requirements in courier and domestic movements, and freight (air, land, sea) movements. • Develop and work out on the existing account holders to increase the services provided to the clients to facilitate increase in revenue.• Follow up with the account holders on new business possibilities and provide new services and quotations.• Work in coordination with the sales and account manager to develop the existing client business.• To make sure all the special requirements of the account holders are met and provide them with the updated overview of the situations.• To overview the team members and also assist for the customer account executive day to day work for the smooth working for the team.• Coordinate on new projects with the team leader and other branch offices for the new and existing clients.• Creating process flow for new clients or existing clients to set up new projects or routing which can generate more revenue and strengthen the business relationship with the clients.• Process RFQ's & prepare quotations on time for customers.Other Responsibilities include:• Knowledge of export / import documentation required for Air, Land and Sea freight movements.• Knowledge of requirements for Jebel Ali Free Zone, port and cargo village procedures for shipments.• To sort out the existing client base according to area and target to revive or reactivate the client accounts.• To work out with low revenue clients • To keep track of the sales team day to day work in organizing meetings and coordinating for the smooth service of the client.• Provide total transport solutions to facilitate the smooth transit of shipments to and from the account holders.• Follow up and keep the account holders updated of the status of the shipment movements.• Communicate with the various origins and destinations for the smooth pickup and delivery of the shipments respectively. Show less

Master Of Business Administration (M.B.A.), General Studies

General MBA

Bachelor’S Degree, Computer Technology/Computer Systems Technology

Magna Cum Laude (Distinction) in Computer Information Systems Emphasis on Webmaster

Higher Secondary School, Science & Mathematics

Higher Secondary Examination in Science and Mathematics with Distinction