Prathyash Prasanthan

Prathyash Prasanthan Email and Phone Number

Technical Support Analyst @ Sutherland
Toronto, ON, CA
Prathyash Prasanthan's Location
Scarborough, Ontario, Canada, Canada
About Prathyash Prasanthan

I am a data enthusiast who loves to harness the power of data with the help of Data Analytics Tools and gain meaningful insights to make key business decisions.I started my career as a Business Intelligence Specialist and later shifted my career path to Data Analysis. I was part of a Data Analytics Team in the Banking & Finance domain and demonstrated proficiency in Data Analysis, Data Visualization, Database Programming, Data Warehousing & related technologies.My 4-year professional experience as a Data Analyst has allowed me to work with diverse teams. I am a highly motivated professional, able to deal with challenging projects and create high-quality, timely working results, and have been recognized as a star performer with exceptional analytical skills in my previous roles. • My areas of expertise are: Machine Learning, Predictive Modeling, Analytical Decision making, Business Intelligence, Data Mining, Text Mining, Artificial Intelligence, Big Data Analytics, Business Analytics, and Data Warehousing• Technologies: PowerBI, Tableau, Python, PL/SQL (Oracle), MS Excel, Informatica Power Centre, HTML/CSS/JavaScript, Splunk• Packages and Libraries: Keras, pandas, scikit-learn, ggplot, matplotlib, NumPy• Algorithms: Artificial Neural Networks, Convolution Neural Networks, K Nearest Neighbors, Support Vector Machine, Linear Regression, Logistic Regression, Naive Bayes, Decision Trees, Ensemble methods: Gradient Boost, Random Forest.I always enjoy exploring new skills and am constantly looking for opportunities to keep learning forever.

Prathyash Prasanthan's Current Company Details
Sutherland

Sutherland

View
Technical Support Analyst
Toronto, ON, CA
Employees:
28922
Prathyash Prasanthan Work Experience Details
  • Sutherland
    Technical Support Analyst
    Sutherland
    Toronto, On, Ca
  • Sutherland
    Technical Support Analyst
    Sutherland Aug 2021 - Present
    Windsor, Ontario, Canada
    • Perform remote troubleshooting through diagnostic techniques to identify root cause of the issue• Determine the best solution based on the issue and details provided by customers• Walk the customer through the problem-solving process• Get help on unresolved issues from the next level of support personnel• Record events and problems and their resolution in logs• Identify and suggest possible improvements on procedures• Troubleshooting complex issues with Web and Mobile Applications• Documenting technical and procedural information through ServiceNow / Salesforce ticketing tool.
  • Tata Consultancy Services
    Data Analyst
    Tata Consultancy Services Mar 2016 - Jan 2021
    Kochi, Kerala, India
    I was a part of a Data Analytics team of an Australian banking client with a primary focus on Personal Banking. My key responsibilities were to prepare, analyze, and present financial data to the management team, helping them to take informed decisions.Furthermore, our team was responsible for analyzing financial data, preparing reports, identifying risks, finding solutions to reduce costs, and identifying market trends. Highlights: - Led a 23-member offshore team to smoothly handle data analytical deliverables. - Performed machine data analysis using Splunk and identified the root cause of a recurrent issue, resulted in reducing 65% of operational cost.- Used geographical data to identify the area with more potential customers, which reduced 30% operational cost.- Identified repeating manual jobs and implemented web bases automation tools (HTML 5, CSS3, JQuery) to save 24 man-hours a week.Tools Used: Splunk, PL/SQL (Oracle), Informatica PowerCenter, MS Excel, JQuery, Tableau, Python, Confluence, Salesforce
  • Tata Consultancy Services
    Business Intelligence Developer
    Tata Consultancy Services Jan 2016 - Mar 2016
    Chennai, Tamil Nadu, India
    As an entry level Business Intelligence Developer, I got an opportunity to work with a team responsible for ETL Design, Data Visualization and Analytics part of a project.Few of my major responsibilities includes Extracting, Transforming and Loading business data from multiple sources with Informatica PowerCenter and assisting the client to prepare dashboards using SAP Business Objects tool.Tools Used: Informatica PowerCenter, SAP BO, PL/SQL (Oracle), MS Excel

Prathyash Prasanthan Skills

Career Management R Splunk Data Warehousing Data Science Sap Bi Microsoft Powerpoint Oracle Database Microsoft Sql Server Data Analytics Android Development Tableau Cascading Style Sheets Microsoft Office Microsoft Word Game Development Microsoft Excel Big Data Pl/sql Php Javascript Business Intelligence Technical Support Sql Python Project Management Machine Learning Informatica Scilab C# Html5 Database Administration

Prathyash Prasanthan Education Details

Frequently Asked Questions about Prathyash Prasanthan

What company does Prathyash Prasanthan work for?

Prathyash Prasanthan works for Sutherland

What is Prathyash Prasanthan's role at the current company?

Prathyash Prasanthan's current role is Technical Support Analyst.

What schools did Prathyash Prasanthan attend?

Prathyash Prasanthan attended St. Clair College, National Institute Of Technology Calicut, University Of Kerala.

What skills is Prathyash Prasanthan known for?

Prathyash Prasanthan has skills like Career Management, R, Splunk, Data Warehousing, Data Science, Sap Bi, Microsoft Powerpoint, Oracle Database, Microsoft Sql Server, Data Analytics, Android Development, Tableau.

Who are Prathyash Prasanthan's colleagues?

Prathyash Prasanthan's colleagues are Azan Zaidi, Pankaj Mishra, Henry Cantor Lopez, Sorial Salama, Sania Jackson, Nawaf Khan, Tiffany Love Tolentino.

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