 Enthusiastic leader with extensive knowledge in Customer Success, IT Service Management, Operations Management, Service Delivery Management, Program / Project Analysis & Management in SaaS as well as Third Party Service Management Prince2 and ITIL V3 Service Operations and Service Transition certified with the proven ability with process designing and re-engineering initiatives around Service Desk, Managed IT Infrastructure Services, ITIL, ITSM ISO27K certified lead auditor and successfully conducted site-level audits. Successful track record of building and managing large Inbound and Outbound Customer Support and Technical Support Programs and IT Service Desks Developed successful leaders and teams with a focus on change, aggressive improvement, and consistency  Successfully Transitioned and Implemented several pilot processes  Analyzed and Improved existing business processes and introduces new processes to improve efficiency, revenue and business growth.Specialties: • Customer Success Management• Product Ownership and Management• Delivery Management• Project Analysis & Management• Project Implementation• TPRM and Audits• Process Consulting & Re-Engineering• Service Management• Resource Utilization & Management• People Management • Revenue and ARR management