Pratibha Kumar Email & Phone Number

Rochester Hills, Michigan, United States

Pre-sales, sales support and client management focused in automotive industry. Results-driven, self-starter, with excellent organizational and communication skills.1. Executing sales support including account management, preparing quotes, order processing, EDI releases, scheduling agreements weekly sales analysis and reporting.2. Training new hires for SAP and Insides Sales Coordinator activities.3. Providing exceptional service to big OEMS (15 accounts) and medium size accounts including Ford, GM, Volvo, Rivian, BMW and many more.4. Working extensively with country/global account managers and sales analyst for monthly and quarterly pricing, steel surcharge calculations and resolving AR/AP issues during the weekly meetings.5. Actively support the cost engineers on the technical specifications and pricing details for all kinds of fasteners. 6. Extensively involved in reading complex fastener prints, evaluating the ideal mix of material and the final finish details of the fasteners.7. Coordinating between plant and customers for new parts, purchase order processing, assistance in customer service, Customer Master data and sales support 8. Possess excellent knowledge on SAP:a. Creating spot buysb. Processing EDI releasesc. Updating monthly/quarterly pricing updatesd. Retro billingse. Creating shipment reports, price comparison

Greater Detroit Area

• Providing exceptional service to over 1500 members in 50 accounts. Maintained 98% member renewal/retention level in the last 36 months.• Provides the Account Director(s) underwriting support in obtaining the most competitive proposals in the marketplace, financial reporting and carrier / vendor evaluation.• Answers client’s questions both orally and in writing. Communicates effectively both internally and externally on matters related to client work product, work in progress, market information and other projects as assigned with minimal direction from the Account Director(s).• Builds relationships with carriers to help expedite information processing. Illustrating knowledge of carrier plans, with a primary focus on area-rated medical, self-funded and ancillary benefits.• Gathers the most accurate data available and summarizing it in a usable, error-free format for the final presentation. • Extensive experience in benefits annual enrollments, implementation of plan changes and coverage transfers. • Enrolled over 3,000 members in the last 36 months while leveraging qualifying events.• Manage the flow of census, plan design, and financial information between clients, prospects, and vendors.• Ensure that all HIPAA compliance safeguards are applied in data transmission.• Audit data from clients, prospects, and vendors to ensure consistency and accuracy.• Assemble and present benefit and cost summaries for plan renewals.• Ensure that benefit summaries are accurate versus summary plan descriptions.• Regularly participates in the Plan Analyst team meetings to share information and gather information from other Plan Analysts

Greater Detroit Area

• Communicated and collaborated with designers and peer functional organizations to ensure company practices and goals are met and to ensure resolution of all customer issues.• Successfully managed “Sales Force” application, created reports and performed user administration thereby managing all users and providing training to new and existing sales executives.• Managed customer's inquiries and coordinated appropriate response to ensure client satisfaction.• Responsible for providing end to end support for the sales cycle, generating quotations and full administration of the order process from order entry through production and final shipments.• Produced, maintained and tracked weekly, quarterly and monthly reports and dashboards for sales activities through Sales Force application.• Coordinated and scheduled local, International and multi point destination “Go To Meeting” sessions• Communicate and collaborate with sales and peer functional organizations to ensure company practices and goals are met and to ensure resolution of all customer issues.• Successfully managed our organization’s accounts payable and receivables through “QuickBooks”. • Conducted training sessions, organized and facilitated team meetings

Bs In Economics

Education record