Pratibha Kumar Email & Phone Number

Rochester Hills, Michigan, United States

Pre-sales, sales support and client management focused in automotive industry. Results-driven, self-starter, with excellent organizational and communication skills.1. Executing sales support including account management, preparing quotes, order processing, EDI releases, scheduling agreements weekly sales analysis and reporting.2. Training new hires for SAP.

Greater Detroit Area

• Providing exceptional service to over 1500 members in 50 accounts. Maintained 98% member renewal/retention level in the last 36 months.
• Provides the Account Director(s) underwriting support in obtaining the most competitive proposals in the marketplace, financial reporting and carrier / vendor evaluation.
• Answers client’s questions both orally and in writing. Communicates effectively both internally and externally on matters related to client work product, work in progress, market information and other projects as.
• Builds relationships with carriers to help expedite information processing. Illustrating knowledge of carrier plans, with a primary focus on area-rated medical, self-funded and ancillary benefits.
• Gathers the most accurate data available and summarizing it in a usable, error-free format for the final presentation.
• Extensive experience in benefits annual enrollments, implementation of plan changes and coverage transfers.

Greater Detroit Area

• Communicated and collaborated with designers and peer functional organizations to ensure company practices and goals are met and to ensure resolution of all customer issues.
• Successfully managed “Sales Force” application, created reports and performed user administration thereby managing all users and providing training to new and existing sales executives.
• Managed customer's inquiries and coordinated appropriate response to ensure client satisfaction.
• Responsible for providing end to end support for the sales cycle, generating quotations and full administration of the order process from order entry through production and final shipments.
• Produced, maintained and tracked weekly, quarterly and monthly reports and dashboards for sales activities through Sales Force application.
• Coordinated and scheduled local, International and multi point destination “Go To Meeting” sessions

Bs In Economics

Education record