Pratibha Sharma Email & Phone Number

Brampton, Ontario, Canada

* Ensure quality of Operations Team in terms of SLA, process, communication etc.* Process Adherence* Leading team of 5 members* Training / Helping team members and customers * Designing training plan / schedule for new employees* Minimizing escalations to L2 / L3 team* Onboarding customers in Restaurant Industry* Designed websites at front end for various restaurants using HTML, Bootstrap, JavaScript, jQuery* Setup meetings with clients on regular basis for feedback / demonstrating new features* Recording videos for creating help manual using Loom

Canada

Instructor:* Working as an Instructor for “Diploma in Network Engineering” at Sunview College, Brampton.* Developing course curriculum, course handouts, lectures, labs, and presentations.* Hands on training to students for repairing and troubleshooting computers network and Computer Hardware.* Teaching installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application.Student Services:* First level customer support phone calls and emails to provide student service and resolution.* Maintaining Student Records of the Campus.* Assist students with step-by-step problem resolution* Receiving calls and provide Customer Services to Admission Seekers.Account Receivables* Produce clear, efficient, and timely written logs of calls and emails with responses to the Manager.* Accurate and timely posting of student payments.* Timely collection of accounts; constant monitoring of the accounts receivable aging report to determine collection priorities and follow-up on collection activities.* Prompt response to student requests for backup documentation required for payment processing

Vadodara Area, India

• Industry Interaction: Interacted with various Heads of Companies to invite them for delivering lectures and motivating students.• Teaching: Taught various subjects and took labs for Database Management System, ASP.NET, C#, C, Computer Network and Cyber Security.• Labs: Took labs to teach Oracle 11g, ASP.NET through Visual Studio 2013, C Programs, Networking Software like Cisco, WireShark.• Administrative Work: • Conducted 3 Days Entrepreneurship Awareness Camp for training 73 students to learn importance of Entrepreneurship under the Grant received by Government of India.• Conducted Technical Events CODE-E-THON (C++ and Java Programming Test) in College Technical Fest.• Worked as National Board of Accreditation Coordinator to achieve Accreditation for Computer Science and Engineering Department.• Worked as ERP In charge to trouble shoot problems in the Software.• Counselling of Students and Parents to choose best career option.

Gurgaon, India

• Teaching: Taught subjects like Discrete Mathematics, Fundamentals of Computer Programming and System Programming and System Administration.• Labs: Took Lab to teach Oracle 10g, Multimedia Animation tool Macromedia Flash.• Administrative Work:• Prepared PowerPoint Content, graphics and videos for delivering lectures.• Trained 120 students for achieving Microsoft Office 2010 Certification.• Trained 55 students for achieving Microsoft Technology Associate in Database Fundamentals and Networking Fundamentals.• Trained 67 students to get INTEL EASY STEP Certification.• Worked as Research Coordinator and assisted 37 students in Paper Publication in various International Journals.

Master Of Technology - Mtech, Computer Science, First Class With Distinction

Bachelor Of Technology - Btech, Computer Science, First Class With Distinction

Education record