•10 years of IT industry experience.profession and for managing an IT helpdesk facilities. • Able to manage multiple priorities and work independently to achieve team goals. Problem solving, and documentation skills. • Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution. • Worked on various IT Incident Management ticketing tools used for RCA and SLA. • Good Knowledge of managing Microsoft Volume Licensing, IT Policies, Compliance, Asset & Vendor Management, • Technical Platform Selection & Stabilization, Development Planning, Technical Mentoring.