1. Participate in ERP implementation as a key team member, helping the implementation team understand current processes and facilitating data transfer.2. Outline expected processes to ensure alignment with business needs and support the implementation of new systems.3. Conduct User Acceptance Testing (UAT) for all new processes, verifying successful implementation and compliance with requirements.4. Lead the integration of Microsoft Dynamics Business Central with Urbanpiper, ensuring smooth menu configuration for platforms like Zomato.5. Manage user setup and onboarding in Microsoft Dynamics Business Central for efficient access control.6. Oversee master data management in Microsoft Dynamics 365 ERP, focusing on accuracy in Supply Chain and Finance.7. Collaborate with the Business Analytics and Strategy team to generate reports and support external audits.8. Assist the Finance team with sales reconciliation for online and offline platforms, improving financial accuracy.9. Act as the main point of contact for third-party vendors related to Business Central, ensuring effective communication.10. Develop training materials and documentation for users to enhance understanding and adoption of new systems and processes.

1. Managed the ERP and POS for Theobroma2. Managed the menu updation on Zomato, Swiggy, Amazon Foods and WLA for 125+ sites.3. Played a key role in launch of Brandstore application for online ordering.4. Worked closely with Marketing team for creating and validating customer databases for marketing campaigns.5. Coordinated and assisted Data Analyst team for providing them with sales, customer and other data.6. Administered newly implemented ticketing system.7. Created various SOPs of new process.8. Trained employees on how to operate applications.9. Identified and escalated issues to the vendor as and when needed.10. Managed and resolved customer complaints.