Pratik Kumar Email & Phone Number

Chennai, TN, IN

India

• Managing a portfolio of 80 ITSM, Helpdesk & CRM clients worth $1.5M ARR, achieving an average retention rate of 123%.
• Designed and executed quarterly business reviews (QBRs), providing actionable insights that improved client success outcomes and reduced churn by 27% via Stakeholder alignment
• Led cross-functional collaboration Programs with sales, product, support, development, and marketing teams, driving a 33% increase in overall customer satisfaction and engagement.
• Spearheaded Customer Onboarding Projects and product adoption Programs, resulting in a 25% uplift in product utilization and a 30% reduction in customer support inquiries.
• Recognized for delivering exceptional client experiences, receiving CSM of the Quarter awards thrice for outstanding client retention and customer advocacy with internal relationship building.

Noida, Uttar Pradesh, India

• Managing 157 High net worth Key Corporate accounts and handling Client Relationships.
• New Business Development & Client Portfolio Management for B2B Accounts.
• Product Marketing and Developing Go to Market Strategies for higher customer acquisition.
• Handling Customer Success post onboarding as a partner for the Bank.

Bengaluru, Karnataka, India

• Bringing Global Bosch Support to APD
• Virtual care and support program
• Curating SEO & SEM development on the website to draw self-volunteers
• Conducting Virtual events at a mass scale promoting the mother plant propagation project
• Promoting Smart Gardening by creating a digital dashboard for sales of plants
• Application development for online sales and delivery

Bengaluru, Karnataka, India

• Pre-Sales, Lead generation & handling Client collaborations
• Connect with the leads generated and close the deals with assistance from the Snapminds coordinator
• Develop content, design posters and presentations depending on the latest market trends to expand the horizon of current network
• Manage Communication framework on social media accounts based on the inputs from Snapminds Team
• CRM & Account management of leads & collaborations created

Mumbai, Maharashtra

• Assisting in Product Adoption through utilization of Digital platforms
• Product development using AI/ML & initiating the Live trials till product launch
• Conducting Market research using qualitative and quantitative data collection techniques for AI based platform.
• Using SEO & SEM techniques for improving search rankings
• Developing Communication Framework to increase digital presence

Bengaluru, Karnataka

• Working on a research-based project to recognize how influencer marketing is taking over the traditional aspects of selling products and services.
• Identifying the various sources of tapping these influencers and working on business development models while collaborating with them.
• Researching and Developing creative content in the field of digital marketing to be published on the company's website.

Bengaluru, Karnataka

• Conducting market research on various strategies affecting consumer behaviour.
• Assisted in changing the store layout leading to higher impulse purchases
• Developed In-store sales promotion to boost sales up to 12%

Gautam Buddha Nagar

• Managed Key Accounts and Channel Sales partners to ensure growth and retention of accounts
• Providing Investment framework walkthrough and managing Client onboarding as an Investor
• Managing Customer Lifecycle from onboarding, investment and converting it to growth
• Led Presentations for all Senior Partners and C-level executives for closing high MRR deals

Noida, Uttar Pradesh, India

• Increased revenue up to 30 % year on year through addition of new major accounts
• Demand generation using leads acquired through online marketing from Google Ads and field events
• Market development of own SaaS solution by curating Demand forecast from data on Google Analytics
• Negotiated and brought on board 117 MSME’s in the concerned region
• Designed Social media management framework utilizing SEO& SEM to improve search rankings

Master Of Business Administration - Mba, Marketing

Activities and Societies: 1) Placement Coordinator for the batch 2019-21. 2) Head POC of Creative Design and Content of Marketing Club. 3).

Bachelor Of Commerce - Bcom, Business/Commerce, General, 7 Cgpa (First Division)

Activities and Societies: Vice President of Commerce Society (2016-18) Member of External Fests Organizing committee (2016-18) Sports.