• Managing a portfolio of 80 ITSM, Helpdesk & CRM clients worth $1.5M ARR, achieving an average retention rate of 123%.• Designed and executed quarterly business reviews (QBRs), providing actionable insights that improved client success outcomes and reduced churn by 27% via Stakeholder alignment• Led cross-functional collaboration Programs with sales, product, support, development, and marketing teams, driving a 33% increase in overall customer satisfaction and engagement.• Spearheaded Customer Onboarding Projects and product adoption Programs, resulting in a 25% uplift in product utilization and a 30% reduction in customer support inquiries.• Recognized for delivering exceptional client experiences, receiving CSM of the Quarter awards thrice for outstanding client retention and customer advocacy with internal relationship building.

• Managing 157 High net worth Key Corporate accounts and handling Client Relationships.• New Business Development & Client Portfolio Management for B2B Accounts.• Product Marketing and Developing Go to Market Strategies for higher customer acquisition.• Handling Customer Success post onboarding as a partner for the Bank.

• Bringing Global Bosch Support to APD• Virtual care and support program• Curating SEO & SEM development on the website to draw self-volunteers• Conducting Virtual events at a mass scale promoting the mother plant propagation project• Promoting Smart Gardening by creating a digital dashboard for sales of plants• Application development for online sales and delivery

• Pre-Sales, Lead generation & handling Client collaborations• Connect with the leads generated and close the deals with assistance from the Snapminds coordinator• Develop content, design posters and presentations depending on the latest market trends to expand the horizon of current network• Manage Communication framework on social media accounts based on the inputs from Snapminds Team• CRM & Account management of leads & collaborations created

• Assisting in Product Adoption through utilization of Digital platforms• Product development using AI/ML & initiating the Live trials till product launch• Conducting Market research using qualitative and quantitative data collection techniques for AI based platform.• Using SEO & SEM techniques for improving search rankings• Developing Communication Framework to increase digital presence

• Working on a research-based project to recognize how influencer marketing is taking over the traditional aspects of selling products and services.• Identifying the various sources of tapping these influencers and working on business development models while collaborating with them.• Researching and Developing creative content in the field of digital marketing to be published on the company's website.

• Conducting market research on various strategies affecting consumer behaviour.• Assisted in changing the store layout leading to higher impulse purchases• Developed In-store sales promotion to boost sales up to 12%

• Managed Key Accounts and Channel Sales partners to ensure growth and retention of accounts• Providing Investment framework walkthrough and managing Client onboarding as an Investor• Managing Customer Lifecycle from onboarding, investment and converting it to growth• Led Presentations for all Senior Partners and C-level executives for closing high MRR deals

• Increased revenue up to 30 % year on year through addition of new major accounts• Demand generation using leads acquired through online marketing from Google Ads and field events• Market development of own SaaS solution by curating Demand forecast from data on Google Analytics• Negotiated and brought on board 117 MSME’s in the concerned region• Designed Social media management framework utilizing SEO& SEM to improve search rankings