Pratik Morey Email and Phone Number

Working as Monitoring tools expert and NOC Monitoring Operations . As a Monitoring tools expert, currently managing monitoring tools like ScienceLogic, SolarWinds NCM, previously worked on Microfocus NNMi & SiteScope, WhatsUp Gold, Cacti. During ScienceLogic deployment phase, we integrated ScienceLogic with ServiceNow for incident management and ServiceNow CMDB for inventory reconciliationBuild a logic and successfully integrated ScienceLogic with Ansible to run the Event Enrichment and Auto healing playbooks, it was similar to the Data Center pack available with ScienceLogic with was limited to Cisco device as we had a vast infra and devices from various makes and models.Enabled Auto Assignment of tickets directly to service owners based on support group information updated on CMDB, it reduce the mean time to assignEnabled auto resolution of ServiceNow tickets using ScienceLogic monitoringIntegrated Problem events from Dynatrace Application monitoring with ScienceLogic and started auto ticketing directly to Application OwnersAlso responsible to manage team who is responsible for Monitoring Capgemini Infra which includes Network, Data Center and Cloud Devices. ISP management, our team is responsible to connect with ISP for ISP incident Management

Managing a team of 15 members who is primarily responsible for Monitoring Capgemini Infra which includes Network, Data Center and Cloud Devices. ISP management, our team is responsible to connect with ISP for ISP incident Management Periodic Connect with ISP to discuss about the issues and major outages faces, collection of RCA and work on preventive actions.

As a monitoring team member, I was responsible to monitor the network infra and inform the Internal Network teams about the alertsIdentify if the issue is internal or at ISPRaise a case with ISP and follow-up with ISP for a complete resolution