Pratik Patel Email & Phone Number

Leicester, England, United Kingdom

Epsom, England, United Kingdom

Leicester, United Kingdom

Provide efficient change management co-ordination across multiple medium to large-scale projects. Accountable for maintenance of the Hospital mobile device platform, overseeing integrity of applications and overall support for device deployment. Responsible for network vendor and systematically troubleshooting and for undertaking management of special project.Reviewing and identifying risks with change requests that have not been escalated in a timely manner and accountable to… Show more Provide efficient change management co-ordination across multiple medium to large-scale projects. Accountable for maintenance of the Hospital mobile device platform, overseeing integrity of applications and overall support for device deployment. Responsible for network vendor and systematically troubleshooting and for undertaking management of special project.Reviewing and identifying risks with change requests that have not been escalated in a timely manner and accountable to reject any change requests that are out of scope or hospital policy.Facilitating and identifying needs across three hospital sites to manage successful deployment. Key AchievementsImproved service levels by reducing device build and deployment by 80%.Leading the deployment of Covid19 devices by being accountable for successfully creating and installing a design for patients to families’ communication Show less

Leicester, Leicestershire, United Kingdom

Created business cases and project management plans for projects and delivered all workstreams to a high standard. Carried out PMO activities and supported with RAID management, project plans, business readiness checklists, planning financial budgets, allocate resource for projects and the designing and implementing a new format of meeting packs.Supported management in facilitating agreements for any change requests. Leading and facilitating monthly working groups with a team of… Show more Created business cases and project management plans for projects and delivered all workstreams to a high standard. Carried out PMO activities and supported with RAID management, project plans, business readiness checklists, planning financial budgets, allocate resource for projects and the designing and implementing a new format of meeting packs.Supported management in facilitating agreements for any change requests. Leading and facilitating monthly working groups with a team of internal and external (Offshore) stakeholders, to agree on core business changes and to ensure they deliver their requirements for the on time and within budget.Informed project status and issues to internal and external stakeholders to ensure we aligned to timelines.Developed Compliance Monitoring and Testing plans to assess processes and methodologies across all functions.Key AchievementsIdentified a risk and dependency within a project plan and budget which saved the company GDPR fines.Provided successful project support for multimillion-pound construction project relating to development to highway and new builds sites in the North East of England. Show less

Leicester, United Kingdom

Lead and manage a team of Desktop Technicians to deliver reliable IT service solutions, to allow the company to run smoothly.Takes ownership of major faults and seeing it through to resolution. Provide feedback and coach team on skills.Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains asset inventory lists. Escalating and triaging calls and issues where necessary to service manager and technicians.Key… Show more Lead and manage a team of Desktop Technicians to deliver reliable IT service solutions, to allow the company to run smoothly.Takes ownership of major faults and seeing it through to resolution. Provide feedback and coach team on skills.Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains asset inventory lists. Escalating and triaging calls and issues where necessary to service manager and technicians.Key AchievementsCreated a tracker from scratch to display activity across the team, this made it easier for the team to track and ensure audits and solutions had been delivered and completed. Reduced call volumes by 25% through investigations of problem areas and implementing a long-term solution to support root cause and handle queues and volumes more successfully. Show less

Leicester, United Kingdom

Improved profit margins by 14% while reducing quality defect losses by 19% through continuous improvement activity.Increased the frequency of scheduled preventive maintenance on production floor, reversing a history of unplanned equipment downtime and improving monthly output by 11%.Managed the day-to-day operations, supervising direct and indirect reports in areas including manufacturing production, supply chain, procurement, distribution, inventory, and compliance.

Leicester, United Kingdom

Processed accounts for bereavement, onboarding, and training new startersTook inbound calls to process new accounts for customers.

Bachelor Of Applied Science (Basc), Construction And Project Management

Higher National Diploma, Business Information Technology