Pratik Pathak Email & Phone Number

Vadodara, Gujarat, India

Provided expert technical support for US clients, specializing in POS systemtroubleshooting.Diagnosed and resolved hardware and software issues, minimizing downtime.Communicated effectively with clients, offering clear instructions for issueresolution.Collaborated cross-functionally to escalate and resolve complex issues promptly.Stayed updated on industry trends, contributing to proactive support services.Developed and maintained user-friendly knowledge base articles for self-help.Participated in on-call rotations for 24/7 support coverage.Collaborated with vendors to address complex technical challenges effectively.

Vadodara, Gujarat, India

• Involved in communicating offers to candidates, solving queries, counseling and negotiating with them.• Sourcing and screening the right candidates through various sources like Head Hunting, Job Portals, References and Job postings.• Conducting Preliminary telephonic interviews with candidates to ascertain their competencies, skills and aspirations (based on work, position, salary and relocation etc).• Screening resumes to qualify ideal profiles on set parameters.• Understanding the requirements with respect to technical and general aspects.• Scheduling the interview of short listed candidates with the company.• Knowledge of the US tax terms like W2, 1099, Corp-to-Corp, vendors, presenting consultants, negotiating & finalizing contracts Onsite Consultant etc.• Continually uncovering "hard-to-find" talent, executive search, competitive intelligence, social networking, creative internet sourcing and cold-callingGuiding and managing the team members

Bachelor Of Technology - Btech, Information Technology, 8.00

Activities and Societies: Volleyball, Cricket.I am a student at ITMBU and I am currently pursuing a Bachelor's degree in Information.

Diploma, Computer Engineering, 9.69

Activities and Societies: Volley Ball, Cricket, Programming, Speech Elocution.

Ssc, 63%