Pratik Sangle Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Client - Morgan Stanley 1. Monitored Sockeye and ServiceNow for ticket management, ensuring timely issue resolution per SLAs and providing 24/7 support, including on-call rotations, to maintain system stability and client satisfaction.2. Act as the primary point of contact for all incidents and collaborate with technical teams to troubleshoot and resolve issues also communicate incident status updates to stakeholders.3. Set up Checknanny and Watchtower alerts, created zapplet configurations, and hosted knowledge transfer sessions, while maintaining accurate documentation for incidents and resolutions.4. Analyze incident trends to identify root causes and developing and implementing preventive measures to reduce future incidents Also maintaining the Problem Management database and ensure accurate records.5. Provided production support for SOAP and REST APIs, utilizing Splunk for real-time monitoring anddebugging.6. Worked as SRE to establish monitoring systems, responding to incidents to minimize downtime and ensure service reliability.7. Conducted post-incident reviews to identify root causes and implemented preventive measures.8. Maintained comprehensive documentation for systems and incident handling procedures to supportcontinuity and knowledge sharing.9. Assess and document change requests to evaluate impact and risks Also Coordinate change schedules and ensure proper approvals are obtained.

Nashik, Maharashtra, India

1)Drafting process ideas to reduce costs and improve production rates. 2) Performing risk assessments. 3) Designing and testing process upgrades and new process systems. 4) Ensuring processes comply with safety and quality standards. 5)Review of Breakdown closure report. 6) Able to operate Injection moulding machine and Vacuum forming machine. 7)To ensure proper utilization of man power to achieve daily production target. 8)Implementation of 5S. 9)Kaizen, OEE, TPM and Root cause analysis.