Pratik Saraf Email & Phone Number

Mumbai, Maharashtra, India

• Development of project planning and detailed cost, timing, resource plans identifying tasks, resource estimates, and deliverables required from detailed project stages.• Define and manage IT Disaster Recovery (DR Drill) Strategy for MCGM.• Address cross-application and integration issues within the scope of the project.• Secure the appropriate resources for the project at the right time.• Prepare the Project Quality Plan and get it approved by the Project Director of MCGM• Track/monitor project, control the project, and report progress regularly against budget, schedule, and quality targets. Includes anticipating any project management issues before they surface and taking appropriate remedial action• Hold regular meetings with the lead consultants to identify and resolve business and technical issues arising from the project.• Implement quality assurance and control procedures ensuring that any action resulting from quality assessments are implemented. • Cloud platforms and build device management; servers, client & server O/S, device management, application packaging and deployment, hypervisors, monitoring/capacity management.• Optimizing resource utilization• Maintaining and monitoring project plans, project schedules, work hours, budgets, expenditures.• Stakeholder mapping and analysis• Standardizing processes across projects• Chair and facilitate meetings where appropriate and distribute minutes to all stakeholders Implement best practices for project management and delivery processes• Responsible for ongoing client satisfaction. Manage peer-level client relationships (expectation, communication, negotiation, escalation, feedback, etc.). • Coordinate cross-project activities. • Lead and evaluate project managers, Tech leads and other staff.• Develop and control deadlines, budgets and activities..• Maintain the SLA & Smooth Infra Handover

Airoli

• Implement program and project level processes, procedures, performance metrics and status reporting, and identify improvements.• Checklist created for Auditing each Work order.• Preparing reports for actual vs budgets for client review on weekly basis.• Maintain activity logs for each activity. • Responsible for end-to-end program or project management and developing strategy to obtain benefits and controls.• Maintaining list of Authorized Signatory details for each region.• Recording and managing project issues and escalating where necessary• Resolving cross-functional issues at project level• Ensuring data quality, investigating and resolving issues with the ability to work with attention to details• Bench Management and Resource Management.• Tagging resource on project code or Expense code as per Client request.• Sending weekly reports for assignment extension and roll offs to cluster leads and sector leads• Responsible for date to date, month to month Total transactional count report• Creating and maintaining comprehensive project documentation• Resource Project Tagging (GFS & R2D2) & Follow up• Supervisor / N+1, 2, 3 changes as per request & follow up• Seat Allocation Request in ATON for new joiners. • Making of periodic and ad-hoc resource management reports and presentations to clients for Bench management and Bench deployment.• Knowledge gathering from business development team and clients before the start of the projects• Ensure that all projects are delivered on-time, within scope and within budget• Awarded twice from XtraMile award for outstanding performance and Customer delight Award once

 Distributes work among to team denoting number, type, and proposed completion date. Compiles reports concerning progress of work to management. Provide daily updates to higher management regarding productionWork with the quality team to ensure that delivered system is properly tested and meets the product requirements.• Collect and collate appropriate raw data for use in databases and conduct related research• Monitor and maintain the quality of database systems for secure access and use.

• Coordinate with Product Managers to create business and pricing plans that contribute to profit and growth.• Perform design, development, and management of new, existing or acquisition products.• Work with business team and key stakeholders to define scope, costs and timelines for updating existing products and implementing new products.• Implement existing product updates to meet the customer needs.• Analyzing data and writing queries to extract data for reporting purpose• Producing & Auditing Catalogues through clients Database according to the agreed SLA’s• Leading circle, meeting customers and attending to their operational expectations • Used to prepare weekly deck and QBR (Quarterly Business Review) for client call• To help customer for getting correct product configuration.• Forwarding Distributor Win Loss report and Distributor Cycle time report to Client.• Planning and providing trainings to all the new joiners to make sure there is no loss to business and optimum utilization of all the available resources• Create BPDs (Business Process Documents) for process for documenting the process • Synthesizing research results and social metrics and developing business implications and recommendations for clients.

Mba - Master Of Business Administration, E-Commerce/Electronic Commerce

B.Sc (It)

Education record