currently I am working in warranty manager at MG HECTOR in SURAT .I have also working on customer handling, customer satisfaction, team leader, team handling, problem solving skills, etc-Warranty filing and management-Handle and resolve all claim corrections and chargebacks-Review every warranty repair order written for proper completion, accuracy, and legibility according to the policies and procedures-Check each repair order against the vehicles service history… Show more currently I am working in warranty manager at MG HECTOR in SURAT .I have also working on customer handling, customer satisfaction, team leader, team handling, problem solving skills, etc-Warranty filing and management-Handle and resolve all claim corrections and chargebacks-Review every warranty repair order written for proper completion, accuracy, and legibility according to the policies and procedures-Check each repair order against the vehicles service history to avoid duplicate claims-Provide a weekly report regarding claim status-Provide parts manager with updated parts listing on a weekly basis-Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs-Prepare yearly warranty rate increase filing for dealer customers across multiple manufacturer lines both parts and labor-Gather data from dealers and organize ROs, analyze data for filing-Carefully review, code and process warranty r/o's. Read and understand tech codes and notes and carry out detailed analysis for filing of warranty rate increase.-Ensure all proper paperwork and documents and confirming everything is in order prior to submitting claim to manufacturer.-Maintain clean and neat records for claims-Create reports on warranty submission metrics, such as claim submission time, cost per vin, damage code use-Assist with special projects, audits and reports as requested Show less

i have worked on service advisor ,PDI incharg, Warranty manager ,and technical IN charge at Mahindra& Mahindra truck and bus.I have also handled customer with there problems and solved it with his satisfaction. I have also handled the new vehicle stock,delivery and provide knowledge about the vehicle to customer while on delivery time.