Senior Manager
Everest Carriers
Kolkata
Everest Carriers is a Gold Standard, 70 Year old Indian transporting firm, having a Pan India presence, dealing with freight movement of miscellaneous goods. • Implemented lean project and training to enable efficient handling and distribution of goods, leading to reduced damage claims by 31%, increased sales by 45%, and market share from 12% to 67% in the headed regional sector.• Reduced Clients query generation by 60%, through implementation of VB Based software on a firm-wide basis… Show more Everest Carriers is a Gold Standard, 70 Year old Indian transporting firm, having a Pan India presence, dealing with freight movement of miscellaneous goods. • Implemented lean project and training to enable efficient handling and distribution of goods, leading to reduced damage claims by 31%, increased sales by 45%, and market share from 12% to 67% in the headed regional sector.• Reduced Clients query generation by 60%, through implementation of VB Based software on a firm-wide basis, leading to 80% on-time performance, fixation of rates, reduction of transit time, thereby leading to a 37% increase in footfall in 6 months.• Personally reviewed and analysed existing loading mechanism to modify it for efficiency, leading to 20% increased freight generation, and reduction in time to load by 30 minutes, leading to an increase in profit of 19%.• Improved organisation to client interaction through monthly roundups, quarterly follow-ups, and facilitating personalised communication channels.• Formed a point based yearly client reward system, facilitating easier retention and providing opportunity for increased contact with end customers.• Increased repetitive business by erstwhile clients at an additional rate of 3 customers a month.• Improved internal communication within organisation by establishing hotlines between branches, and initiating internal competition between employees for various awards based on customer feedback system.• Managed team of 35 people to fast-track the movement of material and information between 90 local offices, shifting sub-divisional offices to more strategic locations.• Researched and supervised project to construct three 45,000 sq ft. warehouses at strategic locations, customising it to maximise storage space; enabled use of yellow, and red lines to reduce hazard and enable smooth movement of inventory. Show less